Technical Service Manager

This is a fully remote position, open to applicants in Kentucky, +1 more state.

📋 Description

• Oversee all technical support responsibilities for the designated area on behalf of FMC.

• Collaborate closely with the sales team, regional sales leadership, regional technical manager, marketing, regulatory, product development, and other technical support staff.

• Manage university research testing funds, create training presentations, develop localized sales tools, and address customer complaints.

• Maintain up-to-date technical knowledge of commercial agriculture, emerging technologies, and competitive chemistries and positioning.

• Foster relationships with university extension personnel and other influential figures in the territory.

• Assist in the preparation for FMC product launches and represent the company in publications and at field and industry events.

• Oversee, implement, and manage research testing funds and trial plans through the grant-in-aid budget.

• Develop and oversee support activities that align with FMC's annual goals and objectives.

• Coordinate testing programs with market trends and forthcoming development projects.

• Manage expenses, service-to-sales dollars, and budgets for product demonstrations.

• Provide technical product training, guidance for handling regional complaints, and agronomic expertise during complaint calls.

• Create training modules and deliver technical consulting and training to both internal and external audiences.

• Generate validation data for label updates and amendments, and assist regulatory teams with label-use instructions.

• Produce newsletters, technical recommendation sheets, and other sales materials.

• Review, edit, and approve technical, sales, marketing, and advertising communications.

• Enhance communication between regional technical support and internal functional groups.

⛳️ Requirements

• MS in Entomology, Plant Pathology/Physiology, Weed Science, Agronomy, or another agricultural-related science, or equivalent experience.

• 2–5 years of experience in technical support, selling crop protection chemicals, seeds, or agronomy services.

• Certified Crop Advisor or equivalent certification is preferred.

• Exceptional speaking, writing, and computer skills.

• Proficient knowledge of ARM.

• Ability to design protocols and research projects that demonstrate agronomic input features and benefits.

• Skill in summarizing technically complex information for audiences with limited technical knowledge.

• Ability to work effectively under pressure, manage contentious situations, and resolve conflicts.

• Capability to build, maintain, and service business relationships with customers, key retail account agronomy staff, and team members.

• Ability to make complex decisions with minimal supervision and exercise independent judgment.

• Proficiency in negotiating effectively with customers, team members, and management.

• Experience leading projects or special assignments outside of the area/region with minimal guidance.

• Experience serving as a valuable technical resource within a sales organization.

🏝️ Benefits

• Equal opportunity employer dedicated to diversity and inclusion.

• Respectful workplace that is free from discrimination and harassment.