Technical Service Lead – EMEA

This is a fully remote position, open to applicants in United Kingdom, +3 more countries.

📋 Description

• Oversee and guide the team for the Easy Open End and Personal Care segments.

• Offer technical service and trial assistance to clients throughout the EMEA region.

• Participate in significant trials across the entire EMEA area.

• Optimize machinery settings for enhanced performance.

• Ensure that trials and plant-related activities adhere to EHS policies and established standards.

• Provide technical assistance to customers regarding new technologies as well as legacy products.

• Lead technical support efforts for key customers.

• Implement Best-in-Class line trial and plant audit practices within Coatings across EMEA.

• Conduct training programs for PPG and customer facility staff.

• Collaborate with equipment suppliers to bolster PPG's technical support capabilities.

• Offer post-conversion technical assistance and address issues using established problem analysis methods.

• Initiate continuous improvement initiatives at customer facilities.

• Build collaborative relationships with plants and PPG colleagues.

• Share insights and data globally via the Technical Support SharePoint site.

• Execute troubleshooting tasks at customer locations.

• Investigate unsuccessful trials and implement measures to prevent recurrence.

• Collaborate with Segment Support labs to evaluate trial can items and assist local development projects.

• Report to the Technical Service Manager for the EMEA region.

⛳️ Requirements

• At least 5 years of experience in a technical support or service role within the coatings or packaging sector.

• Background in Chemistry, Chemical Engineering, or a related engineering field.

• Proficient in English at a professional level.

• Willingness to travel within the EMEA region (up to 70%).

• Prior experience with end-makers or in engineering roles.

• Capability to operate in accordance with EHS policies and established standards.

• Proficient in using Secure Launch and other PPG quality tools.

• Skilled in applying established problem analysis techniques, including Kepner-Tregoe methodologies.

🏝️ Benefits

• Opportunity for career growth and development.

• A rewarding work environment.

• Commitment to continuous learning.

• Equal opportunity employment practices.

• Employee health and wellness benefits along with insurance coverage, based on applicable plans and governing documents.

• Additional incentives may apply.

• Adjustments for disability-related hiring are available.