Technical SEO Lead

This is a fully remote position, open to applicants in Colombia, +2 more countries.

📋 Description

• Lead a team of six Implementers in delivering hands-on technical SEO services for clients.

• Streamline and enhance processes through platform innovations and agentic solutions.

• Conduct weekly one-on-one meetings, coaching sessions, performance discussions, daily team syncs, and lead huddles.

• Strategize team capacity and project planning.

• Establish quarterly objectives for the team and oversee time tracking approvals.

• Manage intricate client calls, escalations, conflicts, contracts, at-risk accounts, post-mortem evaluations, and offboarding discussions.

• Monitor open escalations until they are resolved.

• Take responsibility for account quality, onboarding, implementation standards, and customer relationships.

• Evaluate new prospects for fit and lead strategic reviews of underperforming accounts.

• Identify schema errors, indexation problems, traffic declines, migration issues, platform malfunctions, and integration failures.

• Collaborate with Product and Engineering teams to troubleshoot technical issues and verify resolutions.

• Manage team, customer, retention, and health scorecards, along with leadership reporting.

• Develop and maintain dashboards, trackers, and API integrations with tools such as GSC, GA4, GBP, and others.

• Create and pilot AI tools.

• Maintain and update the SOP library, package scopes, shared templates, and inter-team process modifications.

⛳️ Requirements

• Proficient spoken and written English (C1 to C2 level).

• 1 to 2+ years of experience in direct team management.

• 3 to 5+ years of experience handling client escalations during live calls.

• 1 to 2+ years of practical SEO experience.

• Technical proficiency to engage directly with engineers.

• Understanding of how a website, CMS, and API interconnect.

• Proven experience managing a structured onboarding or implementation process from start to finish.

• Experience in creating internal tools, dashboards, or automating processes independently.

• Familiarity with Linear, ClickUp, Hubstaff, Stripe, and API integrations such as GSC, GA4, and GBP.

• Proficient with AI tools or an AI-native mindset.

• Willingness to work during EST hours.

🏝️ Benefits

• 15 days of paid time off (PTO).

• Paid holidays on Christmas Day and New Year's Day.