Technical Sales Engineer

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Act as the primary technical liaison for clients in the areas of polyiso insulation, roofing, gypsum, and other building envelope applications.

• Cultivate a comprehensive understanding of customer manufacturing processes, product specifications, and performance expectations.

• Assist in product qualifications, customer trials, plant trials, and commercialization efforts.

• Recognize opportunities to enhance product performance, manufacturing efficiency, and overall customer satisfaction.

• Provide technical troubleshooting and application support to both customers and internal teams.

• Gather and relay customer needs, industry trends, and competitive insights to key stakeholders.

• Serve as the Voice of the Customer by converting customer requirements into practical product and process recommendations.

• Collaborate with commercial teams to create market strategies and growth initiatives.

• Work together with Operations and R&D teams to plan and implement product trials and technology enhancements.

• Identify emerging customer requirements and market trends that could shape future product development.

• Lead and engage in cross-functional teams aimed at improving products, services, and customer support.

• Build strong collaborative relationships across Marketing, Operations, Supply Chain, Commercial, and R&D departments.

• Document and disseminate customer insights, technical discoveries, and market intelligence throughout the organization.

• Aid Key Account Managers in crafting and executing growth strategies within specified market segments.

• Leverage technical expertise, data analysis, and customer feedback to drive business decisions and ensure customer success.

⛳️ Requirements

• Bachelor’s degree in Engineering, Chemistry, Materials Science, Chemical Engineering, or a related technical discipline.

• Over 7 years of experience in building materials, insulation, polyiso, roofing, gypsum, composites, or similar industries.

• Experience in a customer-facing technical position.

• Proven experience leading cross-functional projects and initiatives.

• Background in supporting product qualifications, plant trials, and customer-driven development initiatives.

• Strong project management and problem-solving skills.

• Excellent analytical and data-centric decision-making abilities.

• Outstanding communication, presentation, and collaboration skills.

• Demonstrated capacity to cultivate relationships with customers and internal stakeholders at all levels.

• Willingness to travel regularly to assist customers across North America.

• Preferred: Direct experience with polyiso insulation board manufacturing processes, technical support, or product development.

• Preferred: Experience with roofing systems, gypsum products, coated materials, laminates, facers, or other building envelope solutions.

• Preferred: Knowledge of coatings, adhesives, nonwoven substrates, and process optimization.

• Preferred: Familiarity with building codes, insulation standards, and roofing industry requirements.

• Preferred: Experience partnering with Operations, R&D, and Commercial teams to provide customer-centric solutions.

• Preferred: Ability to influence product strategy through customer insights and market knowledge.

• Preferred: Strategic mindset with the capability to balance technical knowledge and business goals.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with company matching contributions.

• Opportunities for professional development and continuing education.

• Flexible work schedule and remote work options.