Sales Engineer

This is a fully remote position, open to applicants in Japan.

📋 Description

• Lead the technical discovery and design of intricate, large-scale CCaaS solutions.

• Create seamless integrations across various channels including voice, chat, email, social, and messaging.

• Architect and present solutions involving AI/ML, conversational AI, real-time agent assistance, sentiment analysis, and intelligent workflow orchestration.

• Develop, customize, and deliver product demonstrations and Proofs of Concept.

• Demonstrate integrations with CRM, WFO, ERP, and other essential business applications.

• Provide counsel to sales teams and customer executives on security, compliance, API integration, cloud architecture, and total cost of ownership.

• Maintain expert knowledge of the CCaaS competitive landscape and highlight Avaya’s unique offerings.

• Allocate approximately 80% of time to CCaaS, AI, and orchestration, and 20% to strategies for migrating legacy environments.

⛳️ Requirements

• At least 8 years of experience in a technical pre-sales, solution consulting, or solution architecture position.

• Over 5 years of experience in CCaaS/SaaS/cloud contact centers.

• Extensive hands-on experience in designing and presenting modern cloud contact center reference architectures.

• Knowledgeable in microservices, global multi-region deployments, and various consumption models.

• Demonstrated capability to articulate the value of AI in enhancing customer experience, along with experience in integrating conversational AI solutions, bots, and NLP.

• Expertise in designing end-to-end omnichannel customer journeys.

• Strong comprehension of RESTful APIs, Webhooks, and CPaaS concepts.

• Ability to engage in discussions regarding Salesforce, ServiceNow, and other business application integrations with technical teams.

• Practical experience with complex, data-driven workflows utilizing orchestration or low-code/no-code platforms.

• Exceptional communication, presentation, and whiteboarding skills suited for C-level audiences.

• Proficiency in local languages and English is essential.

• Willingness to travel as required.

• Bachelor’s degree or equivalent experience in Computer Science or Electrical Engineering.

• Must uphold all relevant certifications.

🏝️ Benefits

• Opportunity for remote work from home in Japan.

• Equal Opportunity employer.

• Employer support for employee growth and contributions.

• Relevant cloud and vendor certifications maintained and supported.