Technical Programs Manager – Scaled Customer Success

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee the technical programs. Facilitate weekly office hours and monthly in-depth webinars addressing the challenges faced by enterprise customers, such as error handling, AI agents, self-hosting at scale, security and governance, and best practices. Conduct demonstrations during the weekly group onboarding sessions.

• Manage the enterprise Slack channel. Serve as the technical authority, triaging inquiries, providing answers, escalating issues to Product when necessary, and transforming recurring discussions into reusable content.

• Assist with implementation. Participate in activation calls when a customer encounters obstacles. While you are not the primary implementation owner, you act as the technical support that helps them overcome hurdles and return to self-service.

• Collaborate with other teams to develop playbooks. Create reference workflows, integration patterns, security/governance guides, migration guides, and AI agent patterns. The resources you create will facilitate scaling within the segment.

• Convert frequently asked questions and challenges observed in Office Hours/webinars into reusable technical resources.

• Develop advanced use-case templates, video tutorials, and technical documentation that the Digital CS team can use in automated campaigns.

• Implement internal automations. When the CS team requires an n8n workflow for internal processes—such as health-score triggers, lifecycle alerts, or Slack to Vitally synchronization—you will build it. This is the best example of dogfooding within the company.

• Promote retention through technical health. Identify accounts with fragile technical setups (such as single points of failure, lack of error handling, scaling issues, or brittle credentials) and take proactive measures before these issues lead to renewal discussions.

• Provide feedback to the Product team. Be the voice of the scaled technical user, synthesizing friction points encountered in live sessions and communicating them to the Product and Engineering teams to enhance the core n8n experience.

⛳️ Requirements

• 💼 Relevant Background: 3–5+ years of experience as a high-performing individual contributor in Solutions Engineering, Technical Account Management (TAM), Technical Onboarding, or Developer Advocacy within a B2B SaaS context.

• ⚙️ Technical Skillset: Practical experience with APIs, webhooks, JSON, JavaScript, and workflow automation. You understand inter-system communications and can troubleshoot complex integrations on the spot.

• 🗣 The "Educator" Skillset: Excellent presentation and communication abilities. You possess a charismatic presence and can effectively engage an audience of 50+ engineers, developers, or ops leaders, simplifying complex topics into understandable segments.

• 🌱 Scalable Mindset: You have a deep understanding of builders and developers. You adopt a "solve it once, document it for everyone" approach, continuously seeking to transform one-on-one solutions into assets that benefit many.

• 🎓 A technical degree (e.g., Computer Science, Machine Learning, etc.) is a plus.

• 🤖 Experience with n8n is a significant advantage.

🏝️ Benefits

• Competitive compensation 💸 – We offer fair and attractive pay.

• Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll receive equity in n8n.

• Work/life balance 🏖️ – We work diligently while ensuring you have ample time to recharge:

• Europe: 30 days of vacation, plus public holidays applicable to your location.

• US: 20 vacation days, 8 sick days, plus public holidays applicable to your location.

• Health & wellness 🩺 –

• Europe: We provide benefits in accordance with local country standards.*

• US: Multiple low-premium, low-deductible medical plans available for individuals and families—plus a no-cost premium HDHP option with a pre-funded HSA, along with dental and vision coverage.

• Future planning 💰 –

• Europe: We offer pension contributions based on local country standards.*

• US: 401(k) retirement plan with a 4% employer match.

• Financial security 🛡️ –

• Europe: Benefits provided according to local country standards.*

• US: Company-paid short-term and long-term disability insurance, along with life insurance to support you and your family.

• Career growth 📈 – We seek rising stars who will grow alongside us! You’ll receive €1K (or equivalent) annually to invest in courses, books, events, or coaching to further develop your skills.

• A passionate team 🤩 – We are enthusiastic about our product, demonstrated by regular hackathons to see who can create the most innovative applications with it!

• Remote-first 🌏 – Our team operates remotely across Europe, with regular off-site events for team bonding. Some positions, like sales in the US, are hybrid—please refer to the job description.

• Giving back 🤝 – We are strong supporters of open source, providing you with $100 per month to contribute to projects you care about.

• AI enablement 🤖 – We believe in working smarter—everyone is allocated an unlimited AI budget to explore and utilize the best tools to enhance productivity and creativity.

• Transparency 🙏 – We maintain clarity regarding everyone's projects and the overall health of the company—transparency is key.