Technical Program Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and coordinate a portfolio of USPS IT modernization programs and projects within the program management office.

• Provide program leadership with portfolio-level insights regarding schedule, cost, risk, dependencies, technical alignment, and business value.

• Create and maintain integrated master schedules and multi-year roadmaps that reflect technical dependencies and USPS operational timelines.

• Develop and manage program-level dashboards primarily using Power BI, which cover status, risks, issues, technical debt, capacity utilization, and performance metrics.

• Conduct resource and capacity planning; suggest staffing models, sequencing, and program-level trade-offs.

• Maintain comprehensive risk, issue, and dependency registers, with a focus on technology and business continuity risks.

• Assist in requirements decomposition and solution planning in alignment with business needs, architecture, security, and implementation strategies.

• Collaborate with enterprise architecture, cybersecurity, operations, data, and vendor teams to ensure initiatives meet USPS technical standards.

• Evaluate delivery performance and propose improvements to governance, processes, and tools.

• Prepare executive briefings, decision documents, and portfolio summaries for USPS CIO and senior IT/business leaders.

• Mentor junior PMO and project staff in enterprise program management, portfolio reporting, and engagement with CIO-level stakeholders.

• Ensure that PMO processes and artifacts comply with USPS policies, federal IT and cybersecurity requirements, as well as LMI quality standards.

⛳️ Requirements

• Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or a related field; an advanced degree is preferred.

• 8–10+ years of experience in IT program/project management, PMO operations, or IT consulting, including several years supporting a CIO or enterprise IT directorate.

• Experience as a senior consultant or lead PMO practitioner on large-scale federal IT modernization, digital transformation, or enterprise technology programs.

• Familiarity with functioning within a formal IT PMO or CIO office, including governance, standardized processes, portfolio management, and executive reporting.

• Proven experience in developing and managing integrated master schedules, roadmaps, and portfolio dashboards for complex, multi-system, multi-vendor environments.

• Understanding of enterprise architecture concepts, including cloud/hybrid/on-prem, integration patterns, and data architecture.

• Knowledge of federal acquisition and IT contracting, including task orders, IDIQs, and CLINs.

• Excellent relationship-building, influencing, written communication, and verbal communication skills.

• Strong analytical and problem-solving abilities; capable of translating complex technical and program data into executive-ready insights and recommendations.

• Proficient in Microsoft Power BI, Power Apps, Project, Excel, Word, Outlook, PowerPoint, and Visio.

• Experience working in distributed, cross-functional environments that involve architecture, cybersecurity, development, operations, and vendor partners.

• Deep comprehension of project management fundamentals and their application to IT modernization, agile delivery, and DevSecOps practices.

• Must be able to obtain a Position of Public Trust Clearance.

• Must be a US Citizen or Permanent Resident (Green Card Holder); Green Card holders must have lived in the US for the past 5 years and must not have traveled outside the US for a combined total of 6 months during that timeframe.

• PMP certification is preferred.

• CSM or an equivalent agile certification is preferred.

• Experience or certification in SAFe, Prosci, Lean Six Sigma, CPBA, or LUMA Human-Centered Design is preferred.

• Working knowledge of Digital.ai (VersionOne) or similar agile lifecycle tools, ServiceNow, AppDynamics, Splunk, GitHub, OpenText ALM, MS Power Suite, SDLC, agile, and DevSecOps is preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with employer matching.

• Generous paid time off and holiday policies.

• Opportunities for professional development and career growth.

• Flexible work arrangements and a supportive work environment.