Strategy & Operations Program Manager – Global Technical Enablement

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the operational support and representative for the Head of Global Technical Enablement.

• Develop and maintain the operational framework for the organization to ensure it is always prepared for audits.

• Take ownership of the operational cadence through leadership meetings, quarterly planning sessions, and retrospectives.

• Collaborate with leadership to formulate, communicate, and monitor OKRs.

• Manage the decision log by assigning owners and deadlines while ensuring initiatives are followed through.

• Direct financial forecasting, budget oversight, and business case formulation for enablement infrastructure.

• Supervise platform renewals, vendor partnerships, and the operational technology stack.

• Handle integration, provisioning, and access management for enablement platforms, ensuring compliance with security standards.

• Keep the business narrative up-to-date, detailing organization structure, strategy, OKRs, metrics, risks, and achievements.

• Transform dashboards and learner/course metrics into actionable insights for leadership.

• Prepare the Head of GTE for executive reviews, quarterly business reviews (QBRs), skip-level meetings, and escalations.

• Represent the Head in various forums, effectively communicating context and decisions among stakeholders.

• Facilitate coordination between GTE pillar leaders and teams in Product Management, Product Marketing, Solutions Engineering, and Support.

• Implement cross-team operational changes, integrations, and strategic initiatives across global dependencies.

⛳️ Requirements

• Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience.

• Over 5 years of experience in business operations, strategy, chief of staff roles, or technical program management, including direct support of senior executives.

• Proven experience in managing operational technology stacks, vendor relationships, and organizational budgets/OPEX or business cases.

• Strong written and verbal communication skills at a leadership level, with the ability to influence cross-functional stakeholders without formal authority.

• Capability to manage multiple complex projects, ensuring thorough documentation and actionable decision-making.

• Experience in an Office-of-the-CxO setting or as a dedicated right-hand to a senior leader within a high-tech environment is preferred.

• Familiarity with cloud platforms such as GCP, AWS, or Azure, as well as knowledge of cybersecurity, technical lab environments, or developer platforms is preferred.

• Background in technical enablement, customer engineering, sales engineering, or customer success organizations is preferred.

• Ability to thrive in high ambiguity and create structure as priorities evolve within a distributed, global organization is preferred.

• Legal authorization to work in the United States without visa sponsorship.

🏝️ Benefits

• Base salary.

• Bonus.

• Equity.

• Benefits package.

• Information about Google benefits provided.