Program Manager – Hub Operations

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Act as the main point of contact for pharmaceutical program(s).

• Oversee programs in alignment with the scope of work, procedures, and budgetary contracts.

• Cultivate client relationships and establish rapport.

• Handle daily program operations and supervise the assigned team.

• Drive performance responsibilities for the team and individual members.

• Track and report on program statistics and performance metrics.

• Address issues that may threaten contracted standards.

• Prioritize and manage both personal and team schedules.

• Collaborate cross-functionally with internal stakeholders.

• Contribute to client reports and other deliverables.

• Present program data, insights, and information to both internal and external customers.

• Engage in process and performance improvement initiatives.

• Mobilize stakeholders for design, enhancements, and modifications of programs.

• Attend relevant meetings and conferences as necessary.

• Participate in the interviewing, evaluation, and training of employees.

• Provide both verbal and written feedback on performance.

• Meet training deadlines for policies concerning confidential data.

• Ensure consistent compliance with Standard Operating Procedures (SOPs).

• Assist with the identification of requirements, development of specifications, and User Acceptance Testing.

• Carry out additional assigned tasks or projects.

• Report to the Market Access Program Director within HUB Services.

⛳️ Requirements

• Bachelor’s degree in a relevant field or equivalent professional experience.

• 4-6 years of experience in Reimbursement, Pharmaceutical Marketing, or Patient Services.

• Proven experience managing a team of Case Managers, Patient Service Representatives, or similar roles.

• Experience in reporting on HUB metrics and communicating trends to clients.

• Demonstrated successful leadership capabilities.

• Proficient PC skills, including Microsoft Office and general Internet proficiency.

• Exceptional verbal and written communication and presentation skills.

• Strong analytical and problem-solving abilities.

• Technical aptitude and experience with various CRM software platforms.

• Typing speed of at least 35 words per minute with 97% accuracy preferred.

• Successful completion of a background check and, depending on the role, a drug screening.

• Willingness to travel as required is preferred.

🏝️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing towards premium costs.

• Access to Telehealth and Employee Assistance Program (EAP) services.

• Company match on Health Savings Account contributions.

• Complimentary Basic Life and AD&D coverage equivalent to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.

• 401(k) Retirement Savings Plan featuring a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave.

• Nine paid holidays along with two floating holidays.

• Opportunities for career advancement and personal development.

• A challenging and stimulating work environment that fosters innovative ideas.

• An inclusive workplace and mission-driven culture.

• Limited travel flexibility.