Technical Program Manager II

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee and enhance the lifecycle management processes for SaaS workplace tool licenses.

• Direct essential Workspace migration and consolidation initiatives, including transitions of productivity suites and integration during M&A activities.

• Collaborate with technical teams to ensure compliance with information security and infrastructure across various environments.

• Remove financial inefficiencies, reduce budget waste, and eliminate true-up charges.

• Address risks and enhance the overall employee experience.

• Map out and redesign comprehensive workflows for onboarding, transferring, and offboarding licenses.

• Implement and manage ongoing automated reclamation processes for unused licenses.

• Spearhead the migration of collaboration and productivity suites in collaboration with technical teams.

• Define, prioritize, and carry out the technical roadmap for transitioning and harmonizing environments during migrations and M&A.

• Assist in defining and evolving the technical roadmap for License Management.

• Structure, prioritize, and clarify technical requirements for the engineering and development teams.

• Lead the enforcement of policies alongside Information Security and Privacy teams in accordance with Brazil’s LGPD.

• Conduct regular reviews and audits of accounts with administrative privileges.

• Coordinate the cross-functional tools committee responsible for approving and adopting enterprise software.

• Create technical risk mitigation plans for security.

• Establish proactive health monitoring and telemetry for the SaaS ecosystem.

• Oversee the technical resolution and executive reporting of critical incidents involving global vendors and internal teams.

⛳️ Requirements

• Demonstrated experience as a Technical Product Manager (TPM) or IT Project Manager.

• Proven record of providing technical leadership for enterprise productivity tools or managing large-scale SaaS ecosystems.

• Bachelor’s degree in Information Technology, Business Administration, Engineering, or a related discipline.

• Familiarity with the architecture, administration, and migration processes of enterprise tools, such as Google Workspace and Microsoft 365.

• Practical experience in leading the technical unification of domains and identities, as well as tenant transitions post-M&A.

• Hands-on experience managing the complete SaaS license lifecycle, from initial discovery through to offboarding.

• Proficient in agile methodologies, software lifecycle management, backlog refinement, and providing technical guidance to engineering teams.

• Proven ability to map technical processes and identify opportunities for enhancing the user journey, with a strong capability to develop and implement actionable plans utilizing AI.

• Experience leading committees responsible for software adoption decisions or blocking (preferred).

• Knowledge of conducting security assessments and the technical approval processes for third-party solutions (preferred).

• Practical understanding of data privacy regulations, including LGPD/GDPR, and the mitigation of risks associated with Shadow IT (preferred).

• Familiarity with IAM, RBAC, SSO, identity federation, and concepts of privileged-account governance (preferred).

🏝️ Benefits

• Flexible medical and dental insurance options.

• Assistance with medication costs and health allowances for family members.

• Complimentary psychotherapy sessions and 24/7 access to telemedicine services.

• Continuous prevention programs, mental health care, and vaccination initiatives.

• Meal vouchers (or access to an on-site restaurant) along with a food allowance, including an extra Christmas allowance.

• Discounts of up to 40% across our range of brands.

• Gympass/TotalPass membership for access to gyms and sports studios.

• Home office allowance for flexible and remote work arrangements.

• A day off on your birthday to celebrate as you wish.

• Pet health insurance, partner program benefits, and travel/accommodation assistance.

• Extended parental leave (180 days for mothers and 120 days for fathers).

• Support for parents of children with special needs and childcare assistance.

• Allowance for school supplies and benefits for child nutrition.

• Dedicated legal, psychological, and social support services.

• Private pension plan along with life insurance coverage.

• Bereavement support in the event of losing parents and payroll-deducted loan options.

• Transportation allowance and parking options based on the work arrangement.