Technical Program Manager

This is a fully remote position, open to applicants in United Kingdom, +2 more states.

📋 Description

• Take ownership of the complete delivery process for programs impacting various services, which includes architecture migrations, compliance remediation, and the decommissioning of legacy systems.

• Collaborate with Product Management and GTM stakeholders on platform modifications that have a direct impact on customers.

• Oversee rollouts, manage communications, fulfill external commitments, and ensure successful engineering delivery.

• Promote the adoption of shared platform capabilities among engineering teams.

• Coordinate multi-team migrations that involve downstream consumers, external obligations, and legacy constraints.

• Manage dependency maps, risk logs, decision records, and regular program check-ins.

• Evaluate delivery health through metrics such as incident counts, adoption rates, and time-to-land.

• Collaborate closely with engineering leadership to enhance planning, tracking, and communication regarding delivery.

• Identify cross-team dependencies early on and create sustainable delivery mechanisms.

⛳️ Requirements

• Proven experience in managing complex, cross-functional technical programs.

• Capability to influence technical decisions rather than just monitor them.

• Proficiency in engaging effectively in in-depth engineering discussions.

• Skill in providing structure to ambiguous situations using simple mechanisms.

• Experience with infrastructure, data pipelines, internal APIs, or other engineering team consumers.

• Background in managing migrations or decommissioning systems with downstream effects.

• Ability to communicate directly and succinctly, along with proficient written decision documentation.

• Comfort with using Jira, Confluence, and contemporary engineering toolchains.

• A background in infrastructure, data engineering, or applied AI/ML platforms is a plus.

• Experience in a SaaS environment undergoing platform consolidation or modernization is advantageous.

• Familiarity with SLOs or monitoring practices as indicators of delivery success is desirable.

• Must currently reside in and be legally authorized to work in the UK, Portugal, or Ireland.

🏝️ Benefits

• Flexible working hours.

• 33 vacation days.

• Access to Open Up.

• Corporate discounts.

• Virtual events.

• Collaborative team-building activities.

• Opportunities for local meet-ups.

• Provision of tech equipment.

• Referral bonuses.

• Dog-friendly headquarters.