Technical Product Support Consultant – Curam

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and resolve intricate customer issues from the investigation phase through to resolution.

• Provide advanced technical support for Curam applications and associated technologies.

• Serve as an escalation point for critical customer issues, collaborating with Development, Product Management, and Release teams.

• Analyze logs, technical data, and application behavior to determine root causes and offer recommendations for solutions.

• Communicate clearly and proactively with customers, offering regular updates and managing their expectations.

• Document troubleshooting processes, resolutions, and best practices to enhance both internal and customer knowledge.

• Promote continuous improvement by identifying opportunities to enhance support processes, tools, and customer outcomes.

• Consistently expand expertise in Curam, cloud technologies, AI, and enterprise application support.

• Participate in on-call rotations and provide occasional after-hours support.

⛳️ Requirements

• A Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.

• Proficiency in Java/JEE along with familiarity in technologies such as SQL, XML, XSL, and JavaScript.

• Understanding of relational databases, particularly IBM Db2 and Oracle.

• Experience in troubleshooting enterprise applications, analyzing logs, and debugging complex issues.

• Customer-facing support experience is essential.

• Familiarity with software development lifecycles and Agile methodologies.

• Strong problem-solving abilities, along with excellent communication and collaboration skills.

• Capability to manage multiple priorities with a high degree of ownership and independence.

• Willingness to engage in on-call support rotations.

• Preferred: Experience with Curam.

• Preferred: Knowledge of cloud platforms and architectures.

• Preferred: Experience with WebSphere, WebLogic, or similar enterprise application servers.

• Preferred: Familiarity with REST and SOAP services and integration troubleshooting.

• Preferred: Exposure to modern development tools and frameworks, including React, Eclipse-based environments, and UML modeling tools.

🏝️ Benefits

• Remote-first / work-from-home culture.

• Flexible vacation policy to help you rest, recharge, and connect with loved ones.

• Paid leave benefits.

• Comprehensive health, dental, and vision insurance.

• 401k retirement savings plan.

• Infertility benefits.

• Tuition reimbursement.

• Life insurance.

• Employee Assistance Program (EAP).