Senior Consultant – Stakeholder Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate outreach and engagement events for external stakeholders.

• Organize protocol-sensitive events, media appearances, and partner meetings both domestically and internationally.

• Oversee venue logistics, manage RSVPs, attendee communications, travel arrangements, itineraries, event materials, and provide on-site event assistance.

• Offer logistical, administrative, and correspondence support.

• Assist in both live and virtual stakeholder and industry engagement events.

• Oversee guest check-in and reception processes.

• Manage audiovisual setup, operation, and support.

• Maintain agenda discipline by keeping track of time.

• Address and resolve issues promptly in real-time.

• Collaborate with facility and IT support staff.

• Lead discovery and planning initiatives through stakeholder interviews, event content audits, assessments, and current-state analyses.

• Convert insights into event management frameworks and actionable strategies.

• Provide advice to clients and shape strategies to help them achieve their objectives.

• Act as a primary conduit for client feedback to the GXG leadership team.

• Proactively execute client initiatives and guide decisions using data and best practices.

• Represent the Granicus Experience Group at industry conferences and workshops, both in the U.S. and internationally.

• Maintain expertise in Granicus products and upcoming platform enhancements.

• Suggest product enhancements based on client requirements.

• Safeguard the confidentiality, integrity, and accessibility of Granicus information assets.

• Ensure the privacy of employee and customer data and complete the necessary privacy training.

⛳️ Requirements

• 5-10 years of experience in events management, consulting, digital strategy, user experience, or customer experience, ideally in a government context or with a government agency.

• Strong proficiency in core Digital Communications, Events Management, and Customer Experience skills.

• Experience in external stakeholder engagement is essential.

• Proficient in digital communication tools; familiarity with Granicus products is preferred.

• Knowledge of email marketing, online collaboration, CRM, event management systems, online forms, and social media networks.

• Excellent written, verbal, presentation, and workshop facilitation skills in a client-facing role.

• Proven ability to analyze data and derive actionable insights.

• Capable of utilizing digital tools, technologies, and trends for client success.

• Demonstrated strategic thinking, independence, autonomy, and sound judgment.

• Ability to adapt in a dynamic environment and work effectively under pressure.

• Competent in managing multiple projects simultaneously in a fast-paced setting.

• Experience or enthusiasm for collaborating with government entities.

• Experience providing support for live and virtual stakeholder and industry engagement events.

• Capability to offer event-day support, including check-in, audiovisual management, timekeeping, troubleshooting, and coordination with facility and IT teams.

• Proficient in leading stakeholder interviews, event content audits, assessments, and logistics analyses.

• Ability to function as a trusted client advisor and feedback conduit.

• Capacity to represent GXG at U.S. and international conferences and workshops as necessary.

• Willingness to become an expert on Granicus products and future developments.

• Commitment to adhering to Granicus information security and data privacy standards.

• No specific degree requirement; Granicus does not impose degree prerequisites for most positions.

🏝️ Benefits

• Flexible Time Off.

• Company-Wide Wellbeing Days.

• Work From Home Reimbursement.

• Multiple Health Plan Options, including a 100% employer-paid plan.

• Employer HSA Contributions available when enrolled in a High-Deductible Health Plan.

• Fitness Reimbursement Program.

• On-Demand Mental Health Support, including access to Headspace and other wellness tools.

• Paid Parental Leave for both birthing and non-birthing parents.

• Traditional & Roth 401(k) with a generous company match.

• Life & AD&D Insurance with 100% employer-paid coverage.

• Access to Online Learning Platforms.

• Competitive Salary & Bonuses.

• Opportunity for remote work at a remote-first company.