Technical Product Manager, Wallet & Card

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Collaborate with engineering to define wallet custody and key management models, stablecoin and settlement chains, ledger integration, automated reconciliation design, and infrastructure partnerships.

• Supervise the technical design, management, and maintenance of funding and withdrawal systems.

• Ensure the health of integrations, high transaction success rates, optimal settlement timing, and automated reconciliation across partners.

• Lead the health and evolution of the live debit card program, covering authorization flows, decline codes, tokenization/digital wallets, disputes, and network regulations.

• Take ownership of card acceptance rates and technical strategies to enhance them.

• Collaborate with the Fraud team on card and funding controls, data pipelines, loss ratios, and false decline rates.

• Work closely with engineers on APIs, webhooks, on-chain flows, and real-time authorizations.

• Troubleshoot production issues, analyze logs, and query SQL databases to identify areas for technical enhancement.

• Manage card lifecycle processes including issuance, activation, provisioning, freezing, and replacement.

• Partner with Wallet Experience to integrate card and funding flows within WhatsApp and the dashboard.

• Collaborate with vendors in infrastructure, banking, payment processing, card issuing, and card networks.

• Establish pod roadmaps and priorities, own wallet infrastructure and rails roadmaps, co-own card roadmap, and communicate progress and impact to leadership.

• Drive core performance metrics.

⛳️ Requirements

• 5+ years of product management or related experience with a strong emphasis on payments infrastructure or card issuing.

• A hands-on builder with a strong sense of ownership in a fast-paced, ambiguous setting.

• Expertise in funding/payout rails, processors, banking partners, settlement, automated reconciliation, and the economic principles of each rail.

• Proven track record of evaluating infrastructure options alongside engineering leadership and making build-versus-partner decisions.

• Experience in owning payment KPIs, including authorization/acceptance rates, fraud loss ratios, funding success rates, and unit costs.

• Proficient in reading API documentation, inspecting logs, executing SQL queries independently, and designing system resilience mechanisms.

• Direct experience managing relationships with issuers, processors, card networks, sponsor banks, or web3/fiat infrastructure partners.

• Excellent communication skills for aligning engineering, fraud, finance, compliance, and executive leadership.

• Strong written and verbal communication skills in English.

• Equivalent qualifications in the relevant requirements will also be considered.

• Nice to have: experience with stablecoin-funded card programs or stablecoin on-ramps and off-ramps.

• Nice to have: in-depth knowledge of the card issuing lifecycle, including authorization and settlement flows, decline analysis, tokenization, disputes/chargebacks, and Visa/Mastercard network regulations.

• Nice to have: exposure to digital wallets, blockchain protocols, smart contracts, or non-custodial wallet infrastructure.

• Nice to have: experience in managing a card network program or sponsor bank relationship.

• Nice to have: fluency in Spanish.

🏝️ Benefits

• Initial stock options grant.

• Annual performance bonus.

• Health, dental, and vision plans.

• Continuous learning opportunities.

• Unlimited PTO.

• Paid parental leave.

• Work model: currently fully remote, with a future transition to a hybrid setup.

• Empowering opportunities for growth in a dynamic entrepreneurial environment.