Technical Product Manager, Wallet & Card

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Collaborate with engineering to establish wallet custody and key management frameworks, stablecoin and settlement chains, ledger integration, automated reconciliation design, and partnerships with infrastructure providers.

• Supervise the technical design, management, and upkeep of funding and withdrawal processes.

• Ensure the health of integrations, achieve high transaction success rates, optimize settlement timing, and automate reconciliation with active partners.

• Lead the ongoing development and maintenance of the live debit card program, including authorization processes, decline codes, tokenization, digital wallets, disputes, and network regulations.

• Take ownership of card acceptance rates and pinpoint technical aspects to enhance them.

• Collaborate with the Fraud team on controls related to cards and funding, data pipelines, loss ratios, and false decline rates.

• Work closely with engineers on APIs, webhooks, on-chain processes, and real-time authorizations.

• Troubleshoot production issues, analyze logs, and perform SQL queries to identify areas for technical enhancement.

• Manage card lifecycle processes including issuance, activation, provisioning, freezing, and replacement.

• Partner with the Wallet Experience team to integrate card and funding processes within WhatsApp and the dashboard.

• Work with infrastructure, banking, payment processing, card issuing, and card network vendors.

• Develop the pod roadmap and priorities, take charge of the wallet infrastructure/rails roadmap, and co-manage the card roadmap.

• Communicate progress and impact to leadership while driving essential performance metrics.

⛳️ Requirements

• Minimum of 5 years in product management or related experience, with a strong emphasis on payments infrastructure or card issuance.

• Hands-on builder demonstrating extreme ownership in a fast-paced, ambiguous setting.

• Deep knowledge of funding/payout rails, processors, banking partners, settlement, automated reconciliation, and the underlying economics of each rail.

• Proven capability in assessing infrastructure options alongside engineering leadership and making build-versus-partner decisions.

• History of managing payment KPIs, including authorization/acceptance rates, fraud loss ratios, funding success rates, and unit costs.

• Proficient in reading API documentation, analyzing logs, executing SQL queries independently, and designing resilience mechanisms for systems.

• Direct experience in managing relationships with issuers, processors, card networks, sponsor banks, or web3/fiat infrastructure partners.

• Outstanding communication skills for aligning engineering, fraud, finance, compliance, and executive leadership.

• Excellent written and verbal communication proficiency in English.

• Equivalent competencies in the applicable requirements will also be considered.

• Nice to have: experience with stablecoin-funded card programs or stablecoin on-ramps and off-ramps.

• Nice to have: comprehensive knowledge of the card issuing lifecycle, including authorization, settlement, decline analysis, tokenization, disputes/chargebacks, and network regulations.

• Nice to have: familiarity with digital wallets, blockchain protocols, smart contracts, or non-custodial wallet infrastructure.

• Nice to have: experience in managing a card network program or sponsor bank relationship.

• Nice to have: fluency in Spanish.

🏝️ Benefits

• Initial stock options grant.

• Annual performance bonus.

• Health, dental, and vision insurance plans.

• Opportunities for continuous learning.

• Unlimited paid time off (PTO).

• Paid parental leave.

• Work model: currently fully remote, with plans for a future hybrid setup.

• Empowering growth opportunities in a dynamic entrepreneurial environment.