Technical Product Manager – Wallet & Card

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Define wallet infrastructure strategies in collaboration with engineering, focusing on custody and key management frameworks, stablecoin and settlement chains, ledger integration, automated reconciliation, and alliances with infrastructure partners.

• Oversee the technical design, management, and upkeep of funding and withdrawal systems.

• Ensure the health of integrations, achieve high transaction success rates, optimize settlement timings, and facilitate automated reconciliation.

• Drive the performance and development of the active debit card program, which includes authorization processes, decline codes, tokenization, digital wallets, disputes, and network regulations.

• Take ownership of card acceptance rates and pinpoint technical strategies for enhancement.

• Collaborate with the Fraud team on card and funding controls, data pipelines, loss ratios, and false-decline rates.

• Work closely with engineers on APIs, webhooks, on-chain operations, and real-time authorizations.

• Debug production challenges, analyze logs, and perform SQL database queries.

• Manage card lifecycle processes, including issuance, activation, provisioning, freezing, and replacement.

• Partner with Wallet Experience to optimize card and funding processes within WhatsApp and the dashboard.

• Collaborate with infrastructure, banking, payment processing, card issuing, and card network vendors.

• Define the pod roadmap and priorities, take ownership of the wallet infrastructure/rails roadmap, co-manage the card roadmap, communicate progress to leadership, and drive essential metrics.

⛳️ Requirements

• 5+ years of experience in product management or related fields, with a strong emphasis on payments infrastructure or card issuance.

• A hands-on builder with a strong sense of ownership in a fast-paced and ambiguous environment.

• In-depth knowledge of funding and payout rails, processors, banking partners, settlement processes, automated reconciliation, and the economic principles underlying each rail.

• Proven track record of evaluating infrastructure options in conjunction with engineering leadership and making informed build-versus-partner decisions.

• Experience in managing payment KPIs, including authorization and acceptance rates, fraud loss ratios, funding success rates, and unit costs.

• Proficient in reviewing API documentation, analyzing logs, executing SQL queries independently, and designing system resilience strategies.

• Direct experience in managing relationships with issuers, processors, card networks, sponsor banks, or web3/fiat infrastructure partners.

• Outstanding communication skills to align engineering, fraud, finance, compliance, and executive leadership.

• Excellent written and verbal communication skills in English.

• Equivalent qualifications in the relevant requirements will also be taken into account.

🏝️ Benefits

• Initial stock options grant.

• Annual performance bonus.

• Health, dental, and vision coverage.

• Opportunities for continuous learning.

• Unlimited paid time off (PTO).

• Paid parental leave.

• Work model: currently fully remote, with plans for a future transition to a hybrid setup.

• Empowering growth opportunities in a dynamic entrepreneurial environment.