Technical Product Implementation Specialist

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Take the lead on customer implementation activities from initial pre-deployment planning through to go-live and project completion.

• Oversee multiple intricate implementation projects, ensuring quality, adherence to timelines, and high customer satisfaction.

• Act as the main technical liaison during implementation processes.

• Collaborate with Technical Project Managers to carry out implementation strategies.

• Coordinate with logistics, support, engineering, product teams, and customer stakeholders.

• Configure, deploy, validate, and enhance Teladoc Health hardware and software solutions.

• Assess customer technical environments and suggest infrastructure readiness and implementation necessities.

• Diagnose and resolve complex issues related to hardware, software, networks, and connectivity.

• Work alongside customer IT teams on firewall, routing, wireless, VPN, and network configurations.

• Execute validation testing and acceptance procedures.

• Cultivate relationships with customer technical and operational stakeholders.

• Communicate project requirements, milestones, risks, and technical recommendations effectively.

• Provide customer training and facilitate knowledge transfer.

• Identify potential implementation risks and devise mitigation strategies.

• Escalate critical issues and ensure resolution ownership.

• Contribute to the development of implementation standards, playbooks, best practices, and process enhancements.

• Offer constructive feedback to Product, Engineering, and Operations teams.

• Engage in pilot deployments, product launches, and readiness initiatives.

• Maintain accurate implementation records, technical documentation, testing results, training materials, and acceptance documents.

• Assist in emergency troubleshooting and repair efforts.

• Mentor junior implementation team members and share technical expertise.

⛳️ Requirements

• A Bachelor's degree in Information Technology, Engineering, Healthcare Technology, Computer Science, or a related discipline; or a relevant combination of education and experience.

• At least 4 years of experience in technical implementation, healthcare technology, network administration, field services, systems deployment, or similar technical fields.

• Proven experience in leading customer-facing implementation projects.

• Familiarity with supporting enterprise software and hardware rollouts.

• Advanced knowledge of Windows operating systems and endpoint support.

• Strong troubleshooting capabilities across hardware, software, networking, and connectivity domains.

• In-depth understanding of TCP/IP networking, wireless technologies, routing, switching, VPNs, and firewall configurations.

• Knowledge of healthcare technology landscapes and clinical workflows.

• Experience with remote management and support tools.

• Understanding of system integration methodologies and best practices for implementation.

• Familiarity with HIPAA and healthcare data security regulations.

• Excellent skills in customer relationship management.

• Strong verbal, written, and presentation capabilities.

• Exceptional analytical and problem-solving skills.

• Outstanding organizational and project management abilities.

• Capacity to prioritize and handle competing demands.

• Ability to influence outcomes across diverse teams.

• Self-driven and capable of working independently with limited supervision.

• Proficient in conveying complex technical ideas to both technical and non-technical audiences.

🏝️ Benefits

• Comprehensive benefits program focused on employees and their families.

• Significant opportunities for career advancement, leadership roles, and professional development.

• A progressive and inclusive workplace culture.

• Commitment to equal opportunity employment.