Implementation Consultant – Service

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the Gigawatt Service module from initial intake and analysis to configuration, validation, sign-off, and promotion.

• Translate utility work categories and legacy order types into ticket types, durations, skills, priorities, and SLAs.

• Transform legacy territories, routing tables, and cross-references into dispatch areas and scheduling constraints.

• Assign KPI weights for operating companies and clarify scheduling variations to client operations teams.

• Adjust exception rules to ensure that unplaceable work is directed to designated queues with clear explanations.

• Model skills, certification levels, crew structures, territory boundaries, appointment windows, site access, permits, parts, equipment, and hours-of-service limitations.

• Substitute manually coded legacy rules with configured business requirements using form builders, rules engines, and online validation.

• Create reusable best-practice configurations across operating companies, minimizing unnecessary variations.

• Champion the adoption of engine-driven service workflows for crews and dispatchers.

• Manage the AI-assisted configuration flywheel and collaborate with Product and Engineering teams on fit-gap analysis.

• Verify schedules against dispatcher expectations prior to the go-live stage.

• Address production issues during the promotion process.

• Act as the client's primary contact and first point of defect intake on a daily basis.

• Develop reusable configuration templates for ticket types, crew models, and calendars.

⛳️ Requirements

• Over 7 years of experience in field service management, including configuration, implementation, or consulting on FSM software for enterprise clients.

• Practical, declarative configuration experience with IFS Field Service Management, ClickSoftware / Salesforce Field Service, Oracle Field Service, ServiceNow Field Service Management, SAP Field Service Management, or similar platforms.

• Proficient in configuring work types, resources and skills, territories, calendars, scheduling policies, or optimization rules.

• Knowledge of scheduling constraints, priorities, SLAs, travel, optimized schedules, and dispatcher overrides.

• Led requirements workshops with operational and dispatch stakeholders.

• Guided configuration through testing, UAT, and go-live phases for at least one enterprise rollout.

• Experienced in mapping and migrating data from a legacy field service or work-management system, including parallel runs and cutover processes.

• Assisted field organizations in adopting new operational methodologies.

• Comfortable collaborating with supervisors, crew leads, and labor stakeholders.

• Proficient with structured data, spreadsheets, and AI tools.

• Residing in the United States and available to travel to client locations.

• Preferred: experience in utility field operations, legacy system migrations, mobile workforce deployments, integration with asset management/GIS/outage management/inventory systems, AI-enhanced configuration workflows, and reusable component design.

🏝️ Benefits

• Flexibility to work from any U.S. time zone.

• Opportunities for travel to client sites.

• Access to AI-accelerated workflows and tools.

• Chance to configure field service operations for a prominent U.S. utility.

• Experience within a lean, senior team environment.