Manager, Implementation and Onboarding

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the project management and onboarding process for implementations of enterprise clients.

• Supervise a team dedicated to managing the entire lifecycle of enterprise client and partner implementations.

• Oversee planning, resource alignment, execution, and transition to support functions.

• Guide client and partner engagements to align with company objectives, client expectations, and resource availability.

• Ensure a high-quality and efficient experience for clients and partners.

• Mentor team members to enhance their autonomy and confidence.

• Assist Sales and Client Success teams in discovering new engagements through evaluation and scoping.

• Contribute to pre-sales estimates and timeline projections.

• Complete reporting and capacity planning while providing insights into program health.

• Establish and uphold best practices for scope management, timeline integrity, change control, and risk mitigation.

• Continuously enhance project methodologies and operational efficiency.

• Utilize Monday.com, Jira, and Salesforce to forecast capacity, track deliverables, and present insights to senior leadership.

• Act as the primary escalation point for client/partner issues and delivery challenges.

• Cultivate a high-trust, high-impact team environment.

⛳️ Requirements

• Bachelor’s degree in business, technology, or a related field.

• An advanced degree or certifications such as PMP or Scrum Master are advantageous.

• Over 5 years of experience in software delivery, ideally within a SaaS context.

• At least 3 years of experience in people management positions.

• Proven history of leading a team in managing complex, cross-functional, client-facing, enterprise software projects.

• Experience working with direct clients, partners, and third-party integrators.

• Familiarity with Agile/SCRUM environments.

• Understanding of SDLC, backlog management, release cycles, and CI/CD practices.

• Strong understanding of project financials, with the ability to engage in budgeting and resource planning discussions.

• Exceptional communication abilities, including presentations to executives, facilitating client meetings, and aligning internal stakeholders.

• Proficiency in Monday.com, Jira, and Salesforce.

• Capability to lead through change, manage uncertainty, and maintain composure in high-pressure situations.

• Ability to fulfill the stated physical demands, which include frequent sitting and walking, occasional standing and lifting/carrying up to 20 pounds, and occasional kneeling, crouching, bending, or stooping.

🏝️ Benefits

• Equal employment opportunity and a work environment free from discrimination and harassment.

• Reasonable accommodations for applicants and employees who require them.