Technical Product Experience Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a product management and technical integration expert within the Service Design & Experience team.

• Convert experience strategy and design intentions into actionable digital product specifications.

• Connect experience, research, content, and engagement initiatives with product, application development, architecture, data, CMS, API, DevSecOps, QA/testing, and technical capabilities.

• Transform user research, journey maps, service-design insights, analytics, stakeholder requirements, and strategic goals into product specifications, capabilities, user stories, acceptance criteria, and measurable experience results.

• Assist in product visioning and sustain experience-focused product roadmaps.

• Refine and prioritize feature and enhancement backlogs effectively.

• Engage in Agile planning, backlog refinement, sprint planning, design reviews, demonstrations, release planning, and retrospectives.

• Set experience acceptance criteria for usability, accessibility, responsive behavior, interaction design, and content experience.

• Convert prototypes, user flows, information architecture, interaction models, and design artifacts into implementation-ready specifications.

• Assess technical feasibility, system dependencies, integration considerations, and implementation limitations.

• Identify and communicate trade-offs among user, business, mission, accessibility, security, privacy, technical, and delivery needs.

• Facilitate design-to-engineering transitions and ensure traceability through delivered functionalities.

• Participate in product demonstrations and design acceptance evaluations.

• Ensure compliance with Section 508 and WCAG standards throughout planning, design, development, testing, and release processes.

• Collaborate with usability and QA/test teams to confirm functionality, experience quality, accessibility, and compliance.

• Utilize feedback, usability insights, analytics, performance indicators, and support insights for ongoing improvements.

• Maintain product and experience documentation meticulously.

• Provide the Strategic Design and Experience Lead with evaluations of product status, experience risks, and outstanding decisions.

⛳️ Requirements

• Candidate must hold an active Secret clearance or higher.

• Bachelor’s degree in Graphic Design, Visual Communications, Digital Arts, or a related discipline.

• At least 5 years of experience in digital product management, product design, UX, service design, or digital experience initiatives.

• Proven experience in translating user and business requirements into specifications for technical delivery.

• Experience applying Section 508 and WCAG standards to digital experiences.

• Familiarity with integrating accessibility from the outset of design and development processes.

• Expertise in Section 508 and WCAG accessibility standards.

• Knowledge of inclusive and accessible design methodologies.

• Ability to assess designs, interfaces, and content for accessibility.

• Strong skills in documentation and guidance development.

• Experience collaborating directly with software development, engineering, architecture, QA/testing, or DevSecOps teams in Agile or iterative digital delivery environments.

• Required Section 508 or WCAG certification.

• Strong proponent for inclusive and accessible design.

• Exceptional written and verbal communication skills.

• Meticulous attention to detail and compliance accuracy.

• Ability to collaborate effectively across design and development teams.

• Capability to identify accessibility risks early and take proactive measures.

• Strong organizational and documentation capabilities.

🏝️ Benefits

• Equal Employment Opportunity and Affirmative Action employer.

• Pay transparency protections in accordance with Presidential Executive Order 13665.

• Fully remote work arrangement.