Technical Printer Support Representative I – Inkjet

This is a fully remote position, open to applicants in Florida, +7 more states.

📋 Description

• Deliver professional and positive technical support to Canon customers over the phone.

• Evaluate intricate issues to address inquiries, troubleshoot, and recommend solutions.

• Quickly identify, research, and resolve customer questions utilizing available software and network resources.

• Engage with customers and team members simultaneously to accelerate call resolution.

• Make swift and accurate business decisions that benefit both the organization and the customer.

• Record interactions and resolutions in company systems.

• Assist customers in making purchasing decisions and completing orders on the Canon website using the Total Care approach.

• Receive and address incoming customer calls and inquiries.

• Resolve both routine and complex technical inkjet printer issues using a first-call-resolution method.

• Escalate pertinent cases and follow up to ensure timely resolution and customer satisfaction.

⛳️ Requirements

• High school diploma or equivalent is required.

• Prior experience in customer service or a call center environment.

• Proven knowledge of PC operating systems such as Windows and/or MAC.

• Intermediate to advanced skills in internet navigation, instant messaging tools, and email.

• Proficiency in keyboarding and MS Office applications.

• Ability to work independently and manage time efficiently.

• Strong communication skills with active listening abilities and proficiency in English.

• Capability to talk, type, and resolve issues simultaneously in a fast-paced virtual setting.

• Ability to multitask, prioritize, and navigate multiple computer programs and screens concurrently.

• Dependability, punctuality, and consistent attendance are essential for this role.

• A reliable high-speed internet connection and a workspace that is free from noise and distractions are required.

🏝️ Benefits

• Paid orientation and training.

• Medical, vision, dental, life insurance, and disability benefits.

• Company-paid holidays.

• Paid time off: personal, vacation, and sick leave.

• 401(k) plan with company matching.

• Employee assistance program.

• Tuition reimbursement.

• Employee discounts.

• Pay differentials.

• Various scheduling options available.

• Remote work option.