Configuration Support Specialist, Junior

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Assist in the creation and upkeep of sanctioned enterprise configuration baselines.

• Manage records related to configuration items, including their versions, relationships, dependencies, ownership details, and status information.

• Input, update, and verify configuration data within the sanctioned CMDB.

• Align CMDB records with source repositories, deployment logs, inventories, and authorized baselines.

• Gather and systematize evidence for CMDB reconciliation.

• Detect configuration inconsistencies and escalate them for resolution.

• Monitor the correction of discrepancies and maintain relevant supporting documentation.

• Generate, update, and manage change records with necessary descriptions, approvals, implementation details, affected configuration items, and completion evidence.

• Facilitate traceability from authorized changes through to implementation, validation, and baseline updates.

• Develop and sustain sources and version descriptions for software and associated components.

• Compile configuration summaries that encompass baselines, approved versions, changes, discrepancies, and outstanding actions.

• Keep configuration logs, change logs, version histories, action trackers, and evidence repositories up to date.

• Organize build documentation, installation procedures, release information, known defect lists, and various other configuration artifacts.

• Ensure configuration documents adhere to approved templates, naming conventions, version numbers, and repository standards.

• Assist in configuration control and change control reviews.

• Participate in configuration audits, release readiness evaluations, assessments, inspections, and evidence requests.

• Document meeting outcomes, approvals, action items, and necessary configuration updates.

• Aid in the preparation of release packages and ensure that essential configuration artifacts are present and correctly versioned.

• Support operational handovers by organizing configuration data, procedures, known issues, contacts, and supporting documentation.

• Collaborate with developers, testers, cybersecurity personnel, infrastructure teams, operations staff, and government stakeholders.

• Produce reports related to CMDB, changes, baselines, and configuration status.

• Maintain records in compliance with federal, DoD, program, records management, and configuration management requirements.

• Safeguard sensitive program information and adhere to approved access, handling, and repository protocols.

• Promote ongoing enhancement of configuration templates, checklists, standard operating procedures, and evidence management practices.

⛳️ Requirements

• Active Secret clearance or higher is required.

• A Bachelor's degree in information technology, information systems, or a related field, or an equivalent qualification permitted by the applicable labor category.

• A minimum of two years of relevant professional experience is necessary.

• Experience in supporting configuration baselines or maintaining configuration item records.

• Proven experience in creating, updating, tracking, or managing change records.

• Familiarity with supporting CMDB updates, reconciliation, validation, or evidence collection.

• Experience in preparing or maintaining version descriptions and configuration summaries.

• Capability to maintain precise technical records, logs, trackers, and supporting evidence.

• Proficiency in identifying incomplete or inconsistent configuration information and facilitating corrections.

• Ability to adhere to established configuration management processes, standard operating procedures, templates, and approval workflows.

• Proficient in Microsoft Office applications, including Word and Excel.

• Strong attention to detail, organization, documentation, and follow-through is essential.

• Demonstrated ability to collaborate effectively with configuration managers, developers, testers, infrastructure personnel, operations teams, and government stakeholders.

• ITIL 4 Foundation or another relevant IT service management certification is preferred.

• Entry-level configuration management certification or formal training in configuration management is preferred.

• Experience in supporting federal or Department of Defense information technology programs is preferred.

• Familiarity with ServiceNow CMDB, BMC Helix, Jira Service Management, or a similar configuration management platform is preferred.

• Experience using SharePoint, Confluence, or another document and evidence repository is preferred.

• Background in source code or artifact management platforms such as GitHub, GitLab, Azure DevOps, Artifactory, Nexus, or comparable tools is preferred.

• Familiarity with software configuration items, infrastructure configuration items, interfaces, dependencies, and application releases is preferred.

• Awareness of change control boards, change advisory boards, configuration audits, or release readiness reviews is preferred.

• Knowledge of Agile, DevSecOps, release management, and secure software development environments is preferred.

• Experience in supporting audits, assessments, inspections, or formal evidence requests is preferred.

• Experience in developing or maintaining templates, checklists, standard operating procedures, and process documentation is preferred.

🏝️ Benefits

• Regular full-time employment.

• Opportunity for remote work.

• Preference for candidates located in the Chicago area.

• Chance to support a competitive government contract bid.

• Equal employment opportunity and affirmative action protections.