Associate Customer Experience Agent – Personal Lines

This is a fully remote position, open to applicants in Iowa, +4 more states.

📋 Description

• Deliver front-line operational and customer support.

• Address general inquiries and share product knowledge while ensuring that insurance policies meet customer requirements.

• Offer both basic and complex operational assistance to administrators, agents, brokers, and policyholders.

• Engage in communication through telephone, chat, and email with both internal and external channels.

• Investigate inquiries and formulate suitable responses based on the customer channel.

• Collaborate with the Lindbergh Insurance Group team to guarantee the effective handling of operational and customer inquiries.

• Keep accurate records of customer interactions and transactions, including inquiries, complaints, comments, and actions taken.

• Generate quotes and bind coverage for RLI insurance products in accordance with customer needs.

• Support special projects and perform additional duties as required.

⛳️ Requirements

• Property & Casualty License is preferred; it must be obtained within the first 3 months of employment.

• Experience in a Contact Center and/or Personal Lines is preferred.

• A high school diploma is typically required.

• 0+ years of relevant experience is necessary for consideration.

• Equivalent levels of education and experience will be accepted.

• Strong interpersonal and communication skills are essential.

• Must demonstrate sensitivity, adaptability, professionalism, and clear communication when interacting with internal and external customer channels.

• Knowledge of personal and/or commercial P&C insurance is preferred.

• Capacity to deliver outstanding customer service promptly and courteously.

• Detail-oriented with strong organizational abilities.

• Ability to adhere to procedures as established by management.

• Capability to manage multiple tasks concurrently and prioritize responsibilities in a fast-paced environment.

• Proven ability to produce quality work while meeting processing deadlines.

• Experience in supporting niche insurance products is preferred.

• Must be available to work from 8:30 am to 5:00 pm Central Time.

🏝️ Benefits

• Annual bonus plans.

• Employee stock ownership plan (ESOP).

• 401(k) with an automatic 3% company contribution.

• Annual 401k and ESOP profit-sharing contributions (up to 15% of eligible earnings).

• Paid time off (PTO) and holidays.

• Paid volunteer time off (VTO) to support our communities.

• Parental and family care leave.

• Flexible and hybrid work arrangements.

• Discounts for fitness centers and access to a free virtual fitness platform.

• Employee assistance program.

• Comprehensive medical, dental, and vision benefits.

• Flexible spending and health savings accounts.

• 2x base salary for group life and AD&D insurance.

• Optional life, critical illness, and accident insurance available for purchase.

• Short-term and long-term disability benefits.

• Opportunities for training and certification.

• Tuition reimbursement.

• Bonuses for education.