Support Specialist – Time & Attendance

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Process, validate, and reconcile both manual Excel and digital timesheets across various countries.

• Confirm hours worked, overtime, and leave records against shift schedules.

• Meet Service Level Agreements (SLAs) and validate unpaid leaves for payroll processing.

• Oversee payroll cut-offs and input verified hours for payroll processing and invoicing.

• Manage mass communications, reminders, and holiday notifications for professionals and clients.

• Follow up to address missing entries, unapproved overtime, and discrepancies in timekeeping.

• Maintain tracking systems, Standard Operating Procedures (SOPs), and Local Work Instructions.

• Map regional workflows, identify areas for improvement, and suggest standardization and automation.

• Keep compliant timesheet records and organized digital repositories for audit purposes.

• Escalate complex compliance issues to the appropriate HR leads and managers.

• Collaborate on initiatives to enhance timekeeping systems and automation.

• Support process mapping, User Acceptance Testing (UAT), and the implementation of approved enhancements.

• Carry out other job-related duties and ad hoc tasks as required.

⛳️ Requirements

• Strong understanding of timesheet regulations and experience managing manual Excel and digital systems such as Zoho timesheets from start to finish.

• Ability to swiftly comprehend intricate regulatory, HR, or financial processes across different global regions.

• Demonstrated capability to handle large volumes of data, prioritize tasks efficiently, and execute with high accuracy.

• Proven experience in process mapping, workflow optimization, and producing clear, actionable documentation.

• Excellent written and verbal communication skills.

• Detail-oriented with a proven track record of managing high-volume data within strict deadlines.

• Quick learner adept at understanding complex regulatory, HR, or financial guidelines across multiple regions.

• Exceptional written and verbal communication abilities to guide clients and professionals through complex HR and timekeeping regulations.

• Must be available to work from 1 PM to 10 PM PHT to align with Central European Time Zone.

🏝️ Benefits

• Competitive compensation.

• Generous paid parental leave.

• Flexible time off.

• Spending accounts.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Sabbatical after 5 years of service.

• Annual bonus for non-sales roles, dependent on individual and company performance.