Technical Partner Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the designated technical liaison for Silvur's credit union partner portfolio.

• Participate in partner meetings focused on technical agenda items.

• Facilitate communication between credit union IT personnel and Silvur's engineering team.

• Assist Success and Sales teams in technically oriented discussions.

• Set up and manage partner accounts and access, encompassing SFTP users, directories, SSO configuration, API credentials, and sending domain records.

• Manage member file relations, including file specifications, test exchanges, field mapping, and diagnosing issues with malformed or delayed files.

• Identify issues through monitoring and logs, escalating code-related problems to engineering.

• Configure and troubleshoot SSO for platforms like Alkami, Banno, Candescent, and other digital banking systems.

• Handle SPF, DKIM, and DMARC configuration, along with DNS delegation discussions for partner sending domains.

• Complete security questionnaires and vendor assessments.

• Articulate SOC 2 controls, data management, encryption strategies, and access models.

• Collaborate with Legal & Compliance on formal representations.

• Guide new partners from contract signing to live member status through security reviews, data exchange setups, SSO configurations, email authentication, and launch verification.

• Develop a library of responses for security questionnaires.

• Create a comprehensive partner integration guide detailing data flows, file specifications, SSO patterns, and email authentication requirements.

• Design an architecture and data-handling presentation.

⛳️ Requirements

• A minimum of 4 years in a technical, partner- or customer-facing role, including solutions consulting, implementation, integration management, technical account management, or IT/systems administration with substantial external interaction.

• Proficient understanding of SPF, DKIM, DMARC, and DNS record management.

• Solid understanding of OAuth 2.0, SAML, and OIDC for integration configuration and troubleshooting.

• Practical experience with secure transfer methods and permission settings.

• Capability to explain technical architecture to non-specialists in a constructive manner while maintaining a professional stance.

• Exceptional written communication skills.

• Good judgment regarding personal knowledge boundaries.

• Familiarity with AI tools like Claude to automate and enhance work processes.

• Preferred: experience within credit unions, community banks, or similar regulated, procurement-intensive organizations.

• Preferred: knowledge of Alkami, Q2, Banno, Candescent, Narmi, or core systems.

• Preferred: hands-on experience with SOC 2, HIPAA, or comparable vendor security evaluations.

• Preferred: comfort with executing provided SQL queries or interpreting dashboards.

• Preferred: knowledge in the Medicare, insurance, or benefits domains.

• Preferred: experience with handling PII or PHI requirements.

🏝️ Benefits

• Comprehensive compensation package including salary, stock options, health benefits, and a 401k with employer contributions.

• WeWork All Access Plan.

• Flexibility to select the technology necessary to thrive in the position.