Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service and information to employees and students from corporate and community colleges enrolling in an Ancora Training-led program.

• Make a high volume of outbound calls to employees who have expressed interest in Ancora Training programs.

• Respond to incoming calls and address employee inquiries.

• Manage enrollments and ensure that all program admission requirements are met by each employee.

• Maintain regular communication with students during their enrollment and registration process.

• Provide industry-related insights to prospective students.

• Follow up with new students to assist their transition to active student status.

• Participate in team initiatives and contribute to desired outcomes.

• Utilize internal management software to monitor and track potential and enrolled students.

• Attend departmental meetings, training sessions, and activities.

• Accurately complete paperwork in a timely manner.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma (GED accepted) from an institution accredited by a regional or national accrediting agency recognized by the U.S. Department of Education.

• One year of customer service/admissions or relevant experience, with a preference for candidates with direct experience in education-based admissions.

• Excellent written, oral, and interpersonal communication skills, with a proven ability to collaborate with diverse groups of employees and customers.

• Strong presentation capabilities.

• Ability to consistently demonstrate energy and enthusiasm.

• Thrives in an environment that involves observation and coaching.

• Proactive problem-solving abilities.

• Capacity to manage frequent interruptions and work independently.

• Competent in setting priorities.

• Ability to encourage creativity.

• Proficient in computer software skills, including Microsoft Word and Excel, as well as industry-specific software applications.

• Preferred: Associate’s degree in a relevant area.

• Preferred: Proven success in a high-volume customer service environment.

• Preferred: Experience using CampusVue and/or Velocify software.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development.

• Supportive team environment.