Technical Outcomes Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the technical success and ongoing optimization of a portfolio of clients.

• Act as the main technical contact and trusted advisor during clients’ journey with Vic.ai.

• Examine customer data to reveal trends, spot opportunities, and provide actionable recommendations.

• Convert technical findings into understandable business insights for both technical and non-technical stakeholders.

• Become a subject matter expert on the Vic.ai platform and client workflows.

• Set up and enhance customer environments, including configuration updates and integration modifications within AIPass.

• Collaborate with clients to refine business processes and maximize platform utilization.

• Resolve complex customer issues, coordinating with Product and Engineering teams as necessary.

• Utilize AI-driven tools and analytics platforms to boost efficiency and customer results.

• Create best practices, documentation, and repeatable processes.

• Work alongside Product, Engineering, and Implementations to represent customer needs and drive product enhancements.

• Keep abreast of emerging AI technologies and find ways to leverage them both internally and for customers.

⛳️ Requirements

• Over 3 years of experience in Technical Consulting, Solutions Consulting, Professional Services, Technical Account Management, Customer Success, or a similar customer-facing technical position.

• Strong data literacy with the capability to analyze intricate datasets, comprehend relationships between data sources, identify trends and opportunities, and convert technical findings into business recommendations.

• Experience working with SaaS products and enterprise-level clients.

• Exceptional communication skills with the ability to articulate technical concepts in a business-appropriate manner.

• Proven ability to manage multiple customer priorities in a dynamic environment.

• Strong project management and organizational abilities.

• Familiarity with analytics or business intelligence tools such as Metabase, Looker, Power BI, Tableau, or similar platforms.

• Comfortable handling CSV data, APIs, integrations, and software configurations.

• Knowledge of SQL.

• Experience utilizing modern AI tools such as Claude, Cursor, MCP, ChatGPT, or similar technologies.

• Prior experience in consulting, business transformation, or operational advisory roles.

• Experience with finance, accounting, or ERP systems is a plus.

🏝️ Benefits

• Competitive compensation.

• Equity opportunities.

• Extensive benefits package.

• Flexible remote-first culture.

• Opportunities for cross-team collaboration.

• Commitment to continuous learning.