Technical Operations Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as Augment's authority on Lloyds market processing, encompassing UMRs, premium and claims management, market communications, bureau practices, and associated controls.

• Assess new Lloyds placements for operational readiness, identifying any missing information, incomplete documentation, process interdependencies, and execution risks.

• Oversee the precise establishment and continual servicing of Lloyds contracts, endorsements, premium transactions, claims transactions, and bordereaux.

• Work collaboratively with broking, Client Solutions, Wordings, Legal and Compliance, Technical Accounting, and external market partners to address exceptions.

• Manage reconciliations, exception handling, and root-cause analysis for operational disruptions within the Lloyds framework.

• Propel operational challenges through to resolution.

• Develop process standards, checklists, controls, and training to instill Lloyds expertise throughout the organization.

• Provide guidance to leadership on the operational impacts of new products, client structures, delegated authorities, and system modifications related to Lloyds.

• Assist in designing scalable workflows and data requirements suitable for automation, while adhering to market and regulatory standards.

• Safeguard the operational integrity of Lloyds business throughout the placement and servicing lifecycle.

• Ensure that data, documentation, identifiers, processing steps, and financial transactions are complete, accurate, and compliant with Lloyds market standards.

⛳️ Requirements

• 7+ years of practical experience in Lloyds market operations within a Lloyds broker, managing agent, coverholder, insurer, or specialized service provider.

• Proven knowledge of Lloyds processing and servicing workflows, including UMR administration, premium and claims transactions, bordereaux, and settlement or reconciliation practices.

• Strong understanding of operational controls, documentation requirements, and the functional relationships among broker, carrier, managing agent, and market processes.

• Ability to investigate exceptions, differentiate root causes from symptoms, and guide resolution efforts among internal and external stakeholders.

• Excellent written communication skills combined with a practical, service-oriented mindset.

• Preferred: experience in both broker-side and market-side operations.

• Preferred: familiarity with delegated authority, binders, specialty reinsurance, or complex international programs.

• Preferred: experience with process automation, workflow design, data quality, or system implementation.

🏝️ Benefits

• Competitive compensation package including a base salary.

• Performance-based bonuses.

• Equity participation.

• Work-from-anywhere flexibility.

• Adaptable work arrangements for globally distributed colleagues and clients.

• Opportunity for creativity and innovation.

• Multi-disciplinary environment with a flat organizational structure.

• Ownership and accountability in your role.

• Employee equity opportunities.

• Benefits designed to support employees and their families.

• Commitment to an equal opportunity and inclusive workplace.

• Chance to take initiative and share ideas.

• Engaging decision-making processes and meaningful work.

• Transparent culture with clear reasoning behind decisions.

• Strong culture of constructive feedback.

• Support from skilled and talented colleagues.