Technical Manager

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Act as the technical lead for the Epic system.

• Oversee Epic system upgrades and testing initiatives.

• Collaborate with leadership, Epic analysts, and operational business units to enhance the Epic system and its functionalities.

• Manage production and non-production hardware and software support for the Epic infrastructure.

• Lead and supervise application and integrated testing efforts alongside system upgrades.

• Configure and maintain interfaces utilized for migrating application builds across environments using Data Courier.

• Establish and execute the change control process.

• Coordinate activities related to Epic environments, including updates, upgrades, and build migrations.

• Track update and patch levels across both production and non-production environments.

• Ensure successful testing of system modifications prior to live deployment.

• Prepare and revise business specifications, process flow diagrams, and technical documentation.

• Define testing protocols and create test cases for quality assurance.

• Guarantee that technical requirements and tasks are clearly understood, communicated, and completed in a timely manner.

• Serve as a liaison between technical teams and application teams.

• Lead the planning and monitoring of infrastructure capacity.

• Organize and complete projects and tasks based on prioritization.

• Address business needs as outlined by the business owner.

• Review Foundation Build and operational requests for content and workflows.

⛳️ Requirements

• A Bachelor’s degree in computer science, information systems, or a related field is preferred.

• Relevant experience may be considered as a substitute for a degree.

• A minimum of 3 years of experience in development, systems design, technical analysis, or a related field is required.

• At least 1 year of relevant experience with Epic Healthcare or a health insurance background is required.

• Current certification in applicable modules is required.

• Data Courier Administrator certification, among others.

• Certifications must be achieved within an agreed timeframe after hiring.

• Candidates must reside in the state of Wisconsin.

• A reliable internet connection is required for remote work.

• Availability for on-call rotation, including nights, weekends, and holidays.

• Availability Monday through Friday from 8 AM to 5 PM.

• Experience with Epic system upgrades and testing.

• Experience in configuring and supporting Data Courier interfaces.

• Familiarity with change control processes, Epic environments, testing procedures, technical documentation, infrastructure support, and capacity planning.

🏝️ Benefits

• Eligible to work from a home office with reliable internet access.

• Hybrid workplace model that combines home office work with days at the Brookfield or Menasha office.

• Full-time position at 1.0 FTE, totaling 40 hours per week.

• Equal Opportunity Employer.