Vascular Area Clinical Service Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Develop, coordinate, and implement service strategies to meet both short- and long-term business goals within the designated area.

• Propel the execution of initiatives to fulfill Vascular Area-level objectives.

• Provide guidance and leadership to clinical staff, encompassing hiring, professional development, and retention efforts.

• Enhance personnel performance and deliver patient care, along with physician/AHP service and technical expertise in hospitals, clinics, and other healthcare environments.

• Lead clinical support activities and programs at both the area and district levels.

• Identify service opportunities through analytics and field visits by clinical specialists.

• Address service opportunities with coaching and measurable projects.

• Coordinate the scheduling of vascular procedures and clinical support with district, territory, and Area Sales Directors.

• Collaborate with sales teams and stakeholders on service-related business objectives.

• Recruit and hire Vascular Clinical Specialists while maintaining a strong and diverse talent pool.

• Conduct service assessments through regular business reviews and QSRs.

• Align service resources with business priorities and customer needs.

• Partner with leadership to achieve PVH Vascular business, implant, revenue, and expense targets.

• Drive cross-Vascular support for essential PVH programs and requirements.

• Ensure timely documentation of clinical service activities, including daily entries in Salesforce.com.

• Provide feedback, coaching, performance evaluations, goal setting, and development discussions for direct reports.

• Mentor and motivate employees to reach service, implant, and revenue targets.

• Oversee the service team while supporting clinical and professional development.

• Communicate the PVH Vascular, area, and district vision, goals, and initiatives.

• Supervise sales support, inventory/OPC, credentialing, expense management, data privacy, PO pendings, warranty credits, and necessary training.

• Ensure the effective utilization of inventory, expenses, and assets.

• Implement Customer Focused Quality Concepts.

⛳️ Requirements

• BA/BS in engineering, life sciences, healthcare, nursing, exercise physiology, or business, with a minimum of 5 years of successful healthcare or field clinical/sales support experience, or an advanced degree with at least 3 years of relevant experience.

• At least 2 years of experience directly managing staff in a healthcare setting.

• Unrestricted U.S. work authorization at the time of hire and throughout the duration of employment.

• Proven business acumen.

• Experience in a healthcare-related field.

• Capability to learn and comprehend the technical aspects of the business.

• Ability to manage, mentor, and develop managers and employees.

• Strong critical/strategic thinking skills and the ability to execute strategic plans.

• Familiarity with the local cardiac customer base.

• Understanding of PVH vascular service coverage requirements for implants and follow-ups.

• For degrees obtained outside the United States, a qualification that meets 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

🏝️ Benefits

• Flexible benefits package.

• Sales Incentive Plan (SIP).

• Health insurance.

• Dental insurance.

• Vision insurance.

• Health Savings Account.

• Healthcare Flexible Spending Account.

• Life insurance.

• Long-term disability leave.

• Dependent daycare spending account.

• Tuition assistance/reimbursement.

• Simple Steps global well-being program.

• Incentive plans.

• 401(k) plan with employer contribution and matching.

• Short-term disability.

• Paid time off.

• Paid holidays.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Non-qualified Retirement Plan Supplement.

• Capital Accumulation Plan for eligible employees.

• Paid sick time for temporary employees as mandated by state law.