Technical Manager

This is a fully remote position, open to applicants in Norway.

📋 Description

• Provide assistance to customers and the sales team across various industries.

• Oversee a comprehensive range of sustainable locking and access-control systems, including electromechanical locks, cylinders, and digital locking solutions.

• Direct projects and manage the integration of the iLOQ application with different software platforms.

• Ensure implementations are market-ready while adhering to project timelines.

• Conduct product and software training for the iLOQ Norway sales team, new channel partners, and end users/customers.

• Create and revise training materials, documentation, and processes.

• Regularly follow up with internal and external stakeholders to guarantee successful implementation.

• Manage and coordinate information exchange with iLOQ technical leaders in other regions.

• Facilitate product integration with end-user databases utilizing APIs.

• Perform market research to prioritize software integrations for multifamily housing, residential, and commercial sectors.

• Act as the primary contact for IT-related issues both internally and externally.

• Provide technical sales support, including quotations, contract and tender management, and addressing complex technical inquiries.

• Collaborate across functions with R&D, product management, supply chain, sales, marketing, and services teams.

• Support channel partners, enhance customer satisfaction, and contribute to improving the Net Promoter Score (NPS).

• Monitor industry trends, competitor products, emerging technologies, and product development.

• Uphold iLOQ’s core values and dedication to innovation.

⛳️ Requirements

• At least 5 years of relevant professional experience, including a minimum of 3 years in a technical training role within a related product sector (EAC, AI, door opening systems, locks, access control, smart locks, etc.).

• Technical education is preferred, but not mandatory.

• Strong project management capabilities with experience in cross-functional and international collaboration, including with external integration engineering firms.

• Solid understanding of modern mobile technologies, digitalization trends, and electromechanical digital solutions.

• Extensive IT skills, particularly with APIs.

• Experience in product management, R&D, or sales is a plus.

• Familiarity with multichannel sales to various customer types and industries is an advantage.

• Proficient in MS Office, especially PowerPoint.

• Excellent customer service and communication skills, both verbal and written.

• Structured approach with a keen attention to detail.

• Positive demeanor and ability to collaborate effectively across multiple departments and global offices.

• Strong analytical skills, complex problem-solving capabilities, and time-management proficiency.

• Independent, organized, and pragmatic; proactive in taking initiative and executing tasks.

🏝️ Benefits

• Engaging tasks and significant responsibilities.

• Varied opportunities for personal and professional growth.

• Comprehensive onboarding with friendly, supportive, and engaged colleagues.

• Chance to work with innovative technology and sustainable products.

• Opportunities for personal and professional development in an international environment.

• An inclusive workplace that values diversity and treats employees with respect.