Technical Learning Manager

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Drive the strategy, development, execution, and ongoing enhancement of the HVAC Equipment Training portfolio for Johnson Controls customers and channel partners.

• Lead and mentor a team of technical learning professionals.

• Set priorities and create plans that align with product roadmaps, business objectives, customer demands, and partner capabilities.

• Manage, coach, and develop team members, establishing expectations and promoting accountability and continuous improvement.

• Oversee operational and financial performance utilizing metrics such as revenue, utilization, capacity, customer experience, learning outcomes, and others.

• Collaborate with business, product, and channel stakeholders to convert requirements into effective learning solutions.

• Ensure the delivery of high-quality instructor-led, virtual, online, hands-on, and blended learning experiences.

• Align instructor resources, training schedules, equipment, labs, and resources with business priorities and customer demand.

• Maintain consistency between training programs, product updates, and the needs of customers and partners.

• Utilize learner feedback, assessments, operational data, and business outcomes to assess effectiveness and drive enhancements.

• Streamline, standardize, and expand training processes, programs, and resources.

• Communicate portfolio performance, priorities, risks, and resource requirements to stakeholders and leadership.

⛳️ Requirements

• Bachelor’s degree in Learning & Development, Education, Business, Organizational Development, Engineering, Technology, or a related field, or equivalent relevant experience.

• Over 5 years of experience in Learning & Development, technical training, customer education, enablement, program management, or a similar field.

• Proven experience in leading, coaching, and developing others.

• Experience managing multiple programs, projects, services, or a portfolio with competing priorities and stakeholders.

• Strong business acumen with a demonstrated ability to leverage data to identify opportunities, set priorities, and make informed decisions.

• Excellent communication, collaboration, and stakeholder-management skills, with a proven ability to quickly grasp complex products, technologies, processes, or business environments.

• Formal experience in people management.

• Experience overseeing a learning portfolio, training operation, customer education function, or a similar service organization.

• Knowledge of adult learning principles, curriculum development, instructional methods, and learning evaluation.

• Experience working with external customers, channel partners, distributors, or other non-employee learner groups.

• Background in HVAC, building technologies, industrial equipment, manufacturing, engineering, or another technical field.

🏝️ Benefits

• Competitive salary and bonus structure.

• Paid time off including vacation/holidays/sick leave - 15 days of vacation in the first year.

• Comprehensive benefits package including 401K, medical, dental, and vision coverage - Available from day one.

• Supportive and collaborative team environment.

• Commitment to safety through our Zero Harm policy.

• JCI Employee discount programs (The Loop by Perk Spot).

• Competitive bonus plan.

• Attractive benefits package.