Technical Integration Manager – APAC

This is a fully remote position, open to applicants in Asia.

📋 Description

• Take charge of the technical customer aspect for enterprise API integrations, overseeing the process from implementation to launch and optimization.

• Engage directly with prominent API customers.

• Work collaboratively with the Product and Engineering teams.

• Lead the technical onboarding and support initiatives for the APAC region.

• Assist customers in transitioning from a signed agreement to live integration.

• Identify whether customer concerns stem from product gaps, integration issues, configuration challenges, documentation deficits, or misunderstandings.

• Transform recurring customer challenges into constructive feedback for the Product and Engineering departments.

• Enhance the technical onboarding and support process to ensure it is more repeatable while preserving efficiency and trust.

• Develop and establish the APAC technical integration function.

⛳️ Requirements

• Extensive experience with APIs, technical integrations, and contemporary software products.

• Capability to manage technical relationships with enterprise customers throughout implementation, launch, and optimization phases.

• Proficiency in technical troubleshooting, onboarding, pre-sales, post-sales, or integration support.

• Skill in articulating technical issues clearly to engineers, product stakeholders, account managers, and customers.

• Ability to discern when to troubleshoot, push back, escalate, or provide feedback to the Product team.

• A sense of ownership and adaptability to develop a function while managing tasks directly.

🏝️ Benefits

• Work remotely within the APAC region.

• Opportunity to establish the technical integration and support framework for APAC from the ground up.

• Direct engagement with enterprise API customers and intricate technical integrations.

• Close collaboration and influence with the Product and Engineering teams.

• Chance to determine what gets addressed, enhanced, or developed.

• Ownership, visibility in commercial matters, and the opportunity to expand the function.

• Involvement in global-scale work with leading companies in the travel and technology sectors.