Staff Technical Program Manager – Healthcare

This is a fully remote position, open to applicants in Virginia, +1 more state.

📋 Description

• Take initiative to independently manage intricate healthcare programs, guiding them from customer discovery and use-case definition to technical implementation, validation, production launch, and operational transition.

• Collaborate directly with clinical, operational, IT, security, and executive stakeholders to grasp workflows, address pain points, analyze data environments, recognize integration constraints, and define success measures.

• Convert unclear customer requirements into a well-defined program scope, complete with requirements, milestones, ownership, dependencies, decision points, and measurable exit criteria.

• Oversee the delivery process across product, engineering, AI/ML, platform, infrastructure, security, legal, compliance, and customer teams.

• Create and sustain a definitive source of truth for plans, risks, decisions, dependencies, validation status, launch readiness, and commitments made to customers.

• Navigate complex dependencies involving EHR systems, customer APIs, identity and access management, clinical protocols, data access, cloud/on-premises infrastructure, and third-party systems.

• Propel readiness for healthcare AI governance, which includes use-case registration, risk classification, validation planning, audit evidence, customer reviews, approval gates, and production sign-off.

• Design and implement phased validation strategies (such as de-identified testing, sandbox, shadow mode, controlled rollout, and formal production acceptance) with explicit criteria for quality, safety, reliability, privacy, observability, and rollback.

• Organize and conduct customer program reviews, executive readouts, technical working sessions, governance reviews, and assessments for go-live readiness.

• Transform deployment insights into reusable playbooks, onboarding checklists, validation standards, templates, and program management tools for the healthcare portfolio.

• Identify cross-program conflicts, constraints in capacity, and sequencing decisions, driving the relevant leaders toward resolution.

⛳️ Requirements

• A minimum of 8 years of experience in technical program management, product delivery, engineering program management, healthcare implementation, or a similar role.

• Proven track record of successfully navigating complex, cross-functional software or platform programs from initial discovery to production adoption.

• Experience in delivering technology solutions in healthcare, life sciences, or other highly regulated environments that involve sensitive data and formal approval processes.

• Direct experience working with enterprise clients and effectively communicating with engineers, product leaders, executives, operational teams, and domain experts.

• Strong technical knowledge across software architecture, APIs, integrations, data flows, cloud infrastructure, identity, security, testing, deployment, and production operations.

• Capability to engage comprehensively with engineering teams, understand technical limitations, challenge assumptions, and translate engineering decisions into program and customer impacts.

• Experience managing programs that involve external dependencies, lengthy approval processes, customer-controlled systems, and competing organizational priorities.

• Excellent judgment in balancing the speed of delivery, customer value, technical quality, security, regulatory obligations, and long-term product maintainability.

• Demonstrated ability to influence decisions and foster accountability among multiple teams without relying on direct authority.

• Strong written and verbal communication skills, encompassing concise executive reporting, decision documentation, risk framing, and customer-facing facilitation.

• Willingness to travel periodically to customer sites for discovery, validation, governance reviews, and production launches.

• Preferred: Experience in delivering software or AI capabilities within health systems, academic medical centers, clinical research organizations, healthcare technology firms, or provider operations.

• Preferred: Experience with EHR implementations or integrations (e.g., Epic, Oracle Health/Cerner).

• Preferred: Familiarity with healthcare interoperability standards and patterns such as FHIR, SMART on FHIR, HL7 v2, CDS Hooks, interface engines, and healthcare APIs.

• Preferred: Experience managing healthcare privacy, security, and contracting dependencies (PHI, HIPAA, BAAs, audit logging, customer-managed environments).

• Preferred: Experience with clinical or operational AI governance processes, model validation, human-in-the-loop workflows, shadow-mode testing, and controlled production rollout.

• Preferred: Familiarity with AI agents, LLM applications, RAG, guardrails, evaluations, workflow orchestration, and model observability.

• Preferred: Experience with Kubernetes, cloud platforms (AWS, Azure, or GCP), customer-managed deployments, and secure enterprise software delivery.

• Preferred: Experience managing programs related to clinical-administrative workflows such as document routing, scheduling, prescription renewal, prior authorization, in-basket management, discharge planning, or clinical research operations.

• Preferred: Experience in creating scalable delivery processes that minimize implementation time and customer-specific engineering efforts across multiple deployments.

• Preferred: Previous experience in a startup, forward-deployed engineering organization, professional-services environment, or other high-ownership, rapid-execution settings.

🏝️ Benefits

• Career advancement opportunities with the potential for rapid progression based on strong performance as the company grows.

• Comprehensive health care coverage, including medical, dental, and vision, fully paid by the employer for you and your family.

• Paid maternity and paternity leave for 14 weeks at the employee's regular pay.

• Unlimited paid time off (PTO), subject to management approval.

• Opportunities for professional growth and ongoing learning.

• Optional 401K, FSA, and equity incentives are available.

• Mental health support is accessible through Tara Mind.