Technical Operations Manager, Commercial

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical liaison for designated clients within a portfolio of roughly 250–350 MW of distributed solar assets

• Evaluate service visit reports prior to client presentations and engage in weekly check-in calls with clients

• Deliver immediate technical guidance as needed

• Foster strong relationships with clients, field service partners, internal teams, and asset stakeholders

• Investigate issues using site monitoring platforms and initiate actions to enhance asset performance

• Create, manage, and supervise tickets for both planned and unplanned service tasks

• Coordinate and oversee service activities with field service partners

• Assist onsite service technicians during service operations and checkout calls

• Collaborate with external engineering firms on retrofits, repowering, and redesigns

• Manage the technical facets of the Commercial BESS program, encompassing sales support, pricing proposals, scope development, contract review, and operational execution

• Contribute to the development of Omnidian’s Standard Operating Procedures and QA/QC program

• Engage in initiatives that support sales and product development

⛳️ Requirements

• Generally, 3+ years of practical experience as a solar technician, installer, OEM field service engineer, or a similar role, with a minimum of 2 years in Commercial Solar

• Familiarity with 1000V+ DC systems, 3-phase AC interconnections, and advanced system diagnostics for projects over 500kW

• Typically possesses 4+ years of professional experience in the solar energy sector, or equivalent demonstrated experience

• Proven leadership experience in account management, asset management, operations and maintenance, or field service coordination

• Knowledge of energy storage technologies

• Proficient with solar monitoring DAS platforms

• Ability to interpret system design drawings

• Strong skills in Microsoft Office Suite, G Suite, and CRM systems

• Experience with CRM systems

• Capability to manage multiple priorities and make autonomous decisions

• Sound judgment and appropriate escalation of issues

• Highly organized, detail-oriented, and process-driven

• Willingness to learn new skills and adapt to changing business needs

• Ability to perform well under pressure and de-escalate tensions

• Excellent written and verbal communication skills

• NABCEP certification(s) is advantageous

• Extensive technical knowledge of commercial battery energy storage systems is a plus

• Experience with Salesforce is a plus

🏝️ Benefits

• 100% employer-paid monthly premiums for employee health insurance

• 50% employer-paid monthly premiums for dependent health insurance

• Annual merit-based increases

• Performance bonuses up to 20%

• Stock options available

• Up to $500 annual reimbursement for educational courses, certifications, or conferences

• Mentorship and commitment to employee growth

• Priority consideration for future opportunities

• Option for remote work