Technical Editor – Principal

This is a fully remote position, open to applicants in United States.

📋 Description

• Collect and categorize information for user manuals, training resources, installation guides, and reports.

• Research and familiarize oneself with assigned systems.

• Write, design, and create marketing brochures, advertisements, news releases, feature articles, conference programs, proceedings, public relations announcements, newsletters, and related materials.

• Design, develop, produce, maintain, and oversee client websites.

• Create multimedia presentation content, including slides.

• Prepare operational and maintenance manuals and technical documents.

• Gather technical information and prepare written content for basic projects.

• Coordinate the layout and organization of manuals.

• Research development and engineering data, including drawings, design reports, equipment, and test specifications.

• Write, edit, and proofread reports, manuals, briefs, proposals, instructional materials, catalogs, technical publications, and documentation for software and hardware.

• Arrange word processing, duplication, and the distribution of materials.

• Collaborate as part of the Case Management Modernization Application Development team to enhance case management capabilities and improve user experience.

• Support a cloud-based solution utilized by over 204 federal courts across the United States.

• Communicate technical details of software products to both technical and non-technical users.

• Manage and prioritize multiple tasks while suggesting process enhancements.

⛳️ Requirements

• Over 8 years of relevant experience in researching, preparing, and writing technical and marketing materials.

• Experience in an Agile Scrum environment focused on writing technical documentation for software products, applications, and product releases.

• Proficiency in understanding and conveying technical aspects of software products to both technical and non-technical users.

• In-depth knowledge of technical research, writing, and editing principles and practices.

• Familiarity with word processing, desktop publishing, web applications, and computer hardware.

• Bachelor’s degree in English, Computer Science, Software Engineering, Engineering, or a related field.

• Advanced experience in creating online help documentation, instructional materials, user guides, and manuals.

• Experience in developing and implementing content using responsive design principles and technological practices.

• Proficiency with Confluence, SharePoint, RoboHelp, MadCap Flare, Adobe FrameMaker, Lucidchart, Visio, Draw.io, SiteImprove, Axe, and Wave.

• Capability to comprehend complex applications, diagrams, user requirements, and designs with minimal assistance.

• Preferred technical knowledge of HTML5 and CSS.

• Exceptional oral and written communication and presentation skills.

• Ability to independently manage and prioritize multiple tasks while identifying areas for enhancement.

• Skill in working with high-level customer stakeholders and fostering customer relationships.

• Experience in applying industry tools, solutions, methods, best practices, and emerging technologies.

• Strong analytical and problem-solving abilities.

• Capacity to work effectively both independently and as part of a team.

• BI Full 6C (T4) public trust requirement.

• Travel required is less than 10%.

🏝️ Benefits

• Comprehensive medical plan options, including those with Health Savings Accounts.

• Dental plan options.

• Vision plan options.

• 401(k) plan with company matching.

• Full-flex work weeks where feasible.

• Paid time off, encompassing vacation, sick leave, personal time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave.

• 15 days of paid leave per calendar year for new employees, prorated based on hire date.

• 10 paid holidays each year.

• Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees.

• Short- and long-term disability benefits.

• Life insurance coverage.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance.

• Business travel and accident insurance.

• AI-powered career tool identifying steps for career advancement and learning opportunities.

• An internal mobility team dedicated to supporting career aspirations.

• Wellness packages.

• An award-winning culture of innovation.

• A military-friendly workplace.