Associate Technical Writer

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Strategize, develop, and sustain customer-oriented content for the Smartsheet Help Center as well as internal product documentation.

• Take ownership of documentation quality throughout the product knowledge base.

• Acquire knowledge of Smartsheet products, technologies, and features to ensure accurate documentation.

• Transform specifications and internal technical FAQs into focused customer-facing content.

• Produce technical Help Center articles, eLearning or video content, internal documentation, and visual aids.

• Work in tandem with Subject Matter Experts to guarantee technical precision.

• Monitor and report on project assignments and timelines while adhering to deadlines.

• Leverage AI tools to expedite production, enhance quality, and scale output.

• Implement content governance tools and refine documentation processes.

• Contribute to templates, processes, and standards that facilitate scalable content production.

• Transition content from draft documents into the content management system and publish it.

• Evaluate change requests and customer feedback, then propose and implement content modifications.

• Assist in video production through scripting and recording.

• Uphold the Smartsheet Help and Learning style guide.

• Utilize Google Analytics data to strategize and prioritize tasks.

• Enhance content for improved search discoverability.

⛳️ Requirements

• A minimum of 2 years of experience in writing or editing content for various audiences on the web.

• A Bachelor’s degree in English, Technical Communication, or a related field (or equivalent experience).

• Basic knowledge of and proficiency in HTML formatting.

• Strong command of the English language, both spoken and written (C1 level and above).

• Experience in developing templates and processes for ensuring consistent delivery.

• Understanding of SEO and GEO best practices.

• Proficient in using analytics tools such as Google Analytics to make impactful content decisions.

• Enthusiasm for technology and an understanding of the benefits and challenges associated with working on a SaaS product.

• Ability to translate technical jargon into clear, professional, customer-focused language.

• Familiarity with video content production, including scripting, screen recording, or light editing.

• Experience in creating screenshots and/or visual diagrams; knowledge of Photoshop or similar image compositing tools is a plus.

• Strong organizational skills with the capacity to perform basic project management and prioritization tasks.

• Experience in moving documents from draft stage through formatting and publishing to a CMS.

• Proficiency in using one or more content management systems; experience with Drupal 9 or newer is advantageous.

• Familiarity with AI tools in professional workflows, including custom AI configurations and linking LLMs to external platforms.

• Knowledge of AI writing tools and interest in enhancing AI utilization in content workflows.

• Smartsheet Product Certification is preferred but not mandatory.

• Must reside in Costa Rica.

🏝️ Benefits

• The freedom to explore, challenge boundaries, and evolve beyond your current role.

• An inclusive environment that embraces diverse perspectives and unconventional career paths.

• Comfortable and positive interview experience accommodations available upon request.