Technical Data Center Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the operation, maintenance, security, and optimization of data center infrastructure, enterprise applications, and IT services.

• Manage hardware and software systems, which include servers, storage, virtualization platforms, and peripherals.

• Administer routers, switches, firewalls, VPNs, connectivity services, and interconnection solutions.

• Supervise OpenStack and OpenShift environments, focusing on capacity planning, security compliance, and hosted platforms.

• Develop and enforce IT governance, security policies, disaster recovery plans, backup solutions, and operational procedures.

• Guide infrastructure teams through technical direction, performance management, resource planning, and service delivery.

• Conduct performance evaluations, establish goals, assign performance ratings, create individual performance plans, and manage year-end reviews.

• Monitor the performance of infrastructure, applications, and networks using alerting, reporting, and capacity management techniques.

• Manage vendors, contracts, software licenses, asset inventory, procurement, and service-level agreements.

• Promote continuous improvement, track KPIs, prepare executive status reports, and implement operational efficiencies.

• Research emerging technologies and industry best practices to provide strategic recommendations.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).

• More than 5 years of experience in data center maintenance in a technical capacity.

• A minimum of 5 years of demonstrated expertise in hands-on IT roles.

• Over 5 years of experience managing direct reports in a mid-level leadership position, including overseeing performance reviews, employee development goal setting, appraisals, and resolving team escalations.

• Proven experience as an IT Systems Administrator, with expertise in OpenStack, OpenShift, VPN, AWS, Azure, and Office 365.

• Strong knowledge of VMWare.

• Comprehensive understanding of Windows, MacOS, and Linux operating systems, virtualization technologies, and cloud platforms.

• Familiarity with LAN/WAN, TCP/IP, DNS, DHCP, and VLANs.

• Understanding of cybersecurity practices and data backup and recovery processes.

• Excellent problem-solving abilities and complex IT troubleshooting skills.

• Strong communication skills, with the ability to articulate technical issues to non-technical users.

• Capability to work independently and manage multiple priorities.

• Self-sufficient with a proactive approach.

• Ability to identify solutions to obstacles and navigate through ambiguity.

• Experience in broadband, telecommunications, or infrastructure-as-a-service companies.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company matching contributions.

• Professional development opportunities and training programs.

• Flexible working hours and remote work options.

• Supportive and inclusive work environment.