This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct testing on Braze Canvases and campaigns prior to launch, assessing audience segments, triggers, branching paths, and entry and exit criteria.

• Confirm the accuracy of Liquid logic, fallback states, email HTML, responsive layouts, dark mode, links, tracking, and UTM parameters across various clients and devices.

• Evaluate SMS content, character limits, GSM-7 and Unicode encoding, shortened links, and opt-out functionalities.

• Review targeting metrics, rate limits, frequency caps, and quiet hours before the launch.

• Monitor audience flow, delivery metrics, and conversion tracking following the launch.

• Audit current automations to ensure data inputs, triggers, and messaging behaviors are accurate.

• Investigate issues related to delivery failures, webhook errors, Connected Content problems, data synchronization discrepancies, and unexpected Braze behavior.

• Create detailed bug tickets that include diagnostic steps, context, and suggested solutions for engineering or other stakeholders.

• Collaborate with lifecycle and engineering teams to establish reliable lifecycle email and SMS programs.

⛳️ Requirements

• A minimum of 2 years of practical experience in building, QAing, and troubleshooting Braze Canvases and campaigns, including Segmenter, Connected Content, custom attributes, and custom events.

• Proficient in Liquid scripting, including conditional logic, arrays, loops, and fallback handling.

• Familiarity with email HTML and CSS, cross-client rendering, and technical SMS requirements.

• Basic understanding of REST APIs, webhooks, JSON payloads, and data flows into CRM platforms.

• Experience in creating QA checklists, diagnosing lifecycle messaging issues, and documenting bugs using Jira, Asana, or similar tools.

• Availability for around 10 hours per week, with some light overlap for weekly meetings and launch reviews.