Technical Consultant – Routing & Switching

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Deliver pre- and post-sale technical assistance in Routing/Switching and Wireless.

• Advise, configure, implement, troubleshoot, and maintain ownership of new HPM solutions team services for key clients within the Virginia Zone.

• Offer technical recommendations aligned with customer needs.

• Facilitate the transition from a break-fix operational model to a customer-solutions-oriented operational model.

• Propel continuous enhancement of implementation methodologies and service offerings.

• Assist in executing service strategies aimed at fostering customer loyalty.

• Collaborate with clinical, sales, and service teams, as well as various internal and external stakeholders.

• Organize project resources and tasks to ensure focus on customer deliverables.

• Complete timesheets, service work orders, expense reports, FCOs, preventative maintenance, installation documents, site and service documentation, and other related paperwork.

• Comply with Philips, State, and Federal regulatory standards and established training, quality, and safety protocols.

• Install intricate, multi-phased systems that involve IT infrastructure and patient monitoring equipment.

• Construct, deploy, and/or integrate solutions in both clinical and non-clinical settings.

• Assess system configurations for implementation feasibility and performance.

• Identify and resolve electronic, networking, and mechanical issues.

• Travel throughout the designated geography, with an average daily driving time of 2–5 hours and travel potentially exceeding 75%; overnight, air, and train travel may be necessary.

⛳️ Requirements

• Over 3 years of professional experience in IT technologies or the electronics sector.

• Preferably experienced in a field or hospital-based service environment.

• Highly preferred experience with patient monitoring, telemetry units, ventilators, and defibrillators.

• Proficient in network configuration and/or troubleshooting.

• Cisco Certified Network Professional (CCNP) certification, or the ability to obtain it within 4 months of starting employment.

• Bachelor’s degree in Computer Science, Electronics, Biomedical, or a related field.

• Capable of meeting the minimum physical, cognitive, and environmental demands for the Field Service position, with or without accommodation.

• Ability to work in an office/home office, remote setting, and in a hospital/healthcare environment.

• Flexibility to work varied hours, including overtime, weekends, and on-call rotations.

• Capability to wear all necessary personal protective equipment.

• US work authorization is required; candidates needing sponsorship now or in the future will not be considered.

• Must live in or within commuting distance to Richmond, VA or Raleigh, NC.

🏝️ Benefits

• Service incentive bonus.

• Sales commission.

• Long-term incentives.

• Generous PTO.

• 401k with up to 7% match.

• HSA with company contribution.

• Stock purchase plan.

• Education reimbursement.