Technical Consultant / Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, develop, test, and implement ServiceNow applications and modules utilizing configuration-first principles.

• Configure and enhance ServiceNow workflows, user interfaces, client scripts, business rules, catalogs, integrations, and orchestration.

• Convert stakeholder requirements into solutions that align with business objectives and the ServiceNow platform strategy.

• Diagnose and resolve performance, functionality, and security challenges.

• Document design, development, testing, deployment, configuration management, and version-control activities.

• Offer technical guidance and mentorship to junior developers.

• Assist with code reviews, quality assurance, and adherence to delivery standards.

• Provide high-level estimates and aid in breaking down technical tasks into features, epics, stories, and technical spikes.

• Keep up-to-date with ServiceNow platform releases and integrate relevant capabilities into both new and existing solutions.

• Collaborate with Solutions Architects, Business Process Consultants, and customer stakeholders.

• Facilitate hands-on ServiceNow delivery across federal, healthcare, and regulated enterprise engagements.

⛳️ Requirements

• Over 5 years of progressive experience in ServiceNow development.

• ServiceNow CSA certification is required.

• Proven ability to lead consulting efforts involving at least two ServiceNow products or modules.

• Strong collaborative skills with product, partner, customer, and consulting teams.

• Comfort in integrating AI-enabled tools, automation, and AI-driven insights into the workflow.

• Willingness to travel as needed for engagements.

• Nice to have: 7+ years of experience with the ServiceNow platform, with broad exposure to modules such as Employee Center, ITSM, ITOM, and ITAM.

• Nice to have: ServiceNow CAD and/or CIS certifications.

• Nice to have: Advanced scripting experience within ServiceNow, including Business Rules, UI Pages, UI Macros, JavaScript, AngularJS, HTML, CSS, XML, and JSON.

• Nice to have: Experience in leading discovery workshops and conducting customer-facing product demonstrations.

• Nice to have: Familiarity with UI/UX design principles.

• Nice to have: Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience.

• Remote work opportunity within the United States.

• Clearance requirements vary by engagement.

• U.S. citizenship is inquired about during the application process.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan.

• Remote work arrangement.