Senior Manager, CRM Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and oversee Spring Health’s Salesforce CRM Center of Excellence.

• Integrate various teams into a cohesive operating model that features clear intake, prioritization, technical standards, and ownership.

• Direct, mentor, and expand the capabilities of Salesforce engineers, administrators, and analysts.

• Establish expectations and career development paths, align team members with their strengths, and recruit to fill capability gaps.

• Take responsibility for Salesforce platform architecture and technical governance, encompassing data integrity, development standards, security, release management, CI/CD, environment strategy, and reduction of technical debt.

• Conduct architecture and design reviews while assessing technical trade-offs.

• Collaborate with Product, RevOps, Sales, Marketing, Finance, Data, and Security to synchronize the CRM roadmap with business priorities.

• Convert strategy into a sequenced delivery plan and report on progress, risks, dependencies, and trade-offs to senior and executive stakeholders.

• Define SLAs, production support models, monitoring systems, incident response protocols, documentation standards, release processes, and scalability planning.

• Foster a culture of platform ownership and continuous improvement.

• Enhance roadmap delivery, minimize Salesforce incidents, change failures, rollbacks, technical debt, unmanaged customizations, and redundant automation.

• Boost retention, engagement, internal promotions, certifications, partner satisfaction, and CRM platform ownership.

⛳️ Requirements

• Over 5 years of experience managing technical teams, including direct oversight of Salesforce engineers, developers, administrators, or similar technical CRM professionals.

• More than 7 years of experience with Salesforce.

• Extensive technical knowledge in data modeling and architecture, Flow, Apex, SOQL, Lightning Web Components, integration patterns, and Salesforce security and sharing models.

• Proven experience in owning architecture and technical governance for a complex, highly customized Salesforce environment with multiple integrations.

• Experience in merging fragmented teams, backlogs, development practices, or processes into a unified operating model or Center of Excellence.

• Familiarity with version control, environment and sandbox strategy, CI/CD, modern release management, DevOps practices, and deployment tools.

• Strong skills in stakeholder management and executive communication.

• Experience collaborating with leaders across Sales, Marketing, Finance, Data, and other business areas.

• Proficient in managing intake, prioritization, and roadmap planning for a shared technology platform.

• Experience overseeing technical delivery and team workflows in Jira or a similar work-management platform.

• Advanced Salesforce certification, such as Salesforce Application Architect, System Architect, or Platform Developer II (desirable).

• Experience with RevOps and GTM systems like CPQ, forecasting, territory management, or lead-to-cash (desirable).

• Familiarity with tools such as Snowflake, dbt, Gong, Clay, Slack automation, or similar (desirable).

• Experience in delivering AI- or LLM-enabled CRM capabilities (desirable).

• Experience managing vendor relationships, managed packages, licensing, and offshore or contract resources (desirable).

• Experience operating in a HIPAA-regulated environment and handling PHI (desirable).

• Prior experience in healthcare, digital health, or regulated industries (desirable).

🏝️ Benefits

• Equity.

• Minimal travel required.

• Internal use of AI Notetaker interview recording for evaluation, with an option to opt out without affecting candidacy.

• Commitment to equal employment opportunity and reasonable accommodation support.