Technical Client Success Manager

This is a fully remote position, open to applicants in Illinois, +1 more location.

📋 Description

• Take full ownership of the Input1 Payments client portfolio.

• Manage relationships with merchants.

• Oversee implementation processes.

• Promote client adoption of services.

• Address and resolve technical and operational challenges.

• Assist clients in achieving long-term success.

• Navigate integrations and payment workflows.

• Collaborate with internal teams and clients.

• Provide support to clients from onboarding through to their ongoing success.

⛳️ Requirements

• A minimum of 5 years of relevant professional experience in client success, account management, implementation, or a comparable client-facing position.

• Strong technical skills and experience in supporting technical products, platforms, or workflows.

• Proven track record of managing client relationships from onboarding through to ongoing success.

• Practical experience in leading implementations and coordinating with internal teams.

• Capability to handle technical or operational issues alongside clients and internal partners.

• Excellent communication, follow-through, and problem-solving abilities.

• Preferred experience with payment gateways, merchant services, payment processing platforms, or similar fintech solutions.

• A background in fintech, insurance, or payments is preferred but not mandatory.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible working environment.

• Competitive salary and performance-based incentives.