Technical Business/Product Analyst

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Act as the main point of contact throughout the entire project and delivery lifecycle.

• Facilitate discovery sessions, workshops, and interviews to gather, document, and validate both business and technical requirements.

• Convert client needs into functional specifications, user stories, and acceptance criteria.

• Manage client expectations concerning scope, timelines, limitations, and trade-offs.

• Work in collaboration with developers, architects, and QA engineers to ensure requirements are comprehended and technically viable.

• Take part in sprint planning, backlog grooming, stand-ups, and various Agile ceremonies.

• Recognize scope creep, technical hurdles, and dependency risks while suggesting solutions.

• Configure E2M2M platform modules, such as Low-Code Form Builder, Workflow Builder, and Dashboard Builder.

• Create and implement test plans, test cases, and UAT scripts.

• Organize UAT sessions, gather feedback, and facilitate issue resolution.

• Verify delivered functionality against documented requirements prior to client sign-off.

• Maintain defect logs and oversee issues until closure.

• Manage release readiness, client communications, training materials, and go-live checklists.

• Assist in deployment and monitor stability post-release.

• Document release notes, configuration guides, and end-user manuals.

• Conduct post-release client evaluations and document lessons learned.

• Collaborate with offshore teams across various time zones utilizing overlap windows and asynchronous workflows.

• Travel 25–35% to client sites, project locations, and occasional internal team meetings.

⛳️ Requirements

• Over 5 years of experience as a Business Analyst, Technical BA, or Product Analyst within a SaaS, enterprise software, or technology services sector.

• Demonstrated ability to manage client relationships and convert business needs into implementable technical requirements.

• Experience working within Agile/Scrum delivery methodologies.

• Proficient in drafting user stories, BRDs, process flows, functional specifications, and SQL.

• Practical experience with UAT coordination and test case development.

• Comfortable working with APIs, data workflows, and configurable software platforms.

• Strong familiarity with tools such as Jira, Confluence, Figma, Postman, or similar software.

• Capable of explaining technical limitations to non-technical clients and conveying business objectives and technical requirements to developers.

• Willingness to accommodate morning/evening meetings with offshore teams.

• Exceptional communication and stakeholder management skills for both technical and non-technical audiences.

• Preferred familiarity with fields such as field operations, construction management, oil & gas, utilities, or infrastructure industries.

• Prior experience with BI/analytics tools and dashboard configuration is preferred.

• Exposure to geolocation data, mobile-first platforms, or offline-capable applications is also preferred.

• CBAP, PMI-PBA, or Agile/Scrum certification is preferred.

• Must be a local candidate based in Tijuana, Mexico.

• Must be able to travel 25–35% to client sites, project locations, and occasional internal team meetings.

• Must be capable of sitting/standing and moving freely for up to 8 hours each day.

• Candidates may need to undergo background checks, drug testing, and/or fit-for-duty physical examinations after accepting an offer.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• 401(k) with employer match.

• Paid time off.