Technical BA/PO, CRM 365

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Comprehend business processes across various systems

• Establish integration requirements

• Act as a liaison between business teams and technical teams, without necessitating in-depth engineering or cloud expertise

• Oversee user stories within Azure DevOps

• Craft intricate user stories with explicit acceptance criteria

• Collaborate across departments to facilitate project delivery

• Guarantee the team has transparency regarding tasks and issues impacting delivery

• Identify necessary work autonomously and promptly highlight questions, dependencies, and challenges

• Represent Techmahindra as the client through Valce Talent Solutions

⛳️ Requirements

• Over 7 years of experience as a Business Analyst in an Agile setting

• Practical experience with Azure DevOps for managing user stories

• Good understanding of CRM platforms such as Dynamics 365, Salesforce, SAP, or similar

• Familiarity with Agile/Scrum methodologies

• Experience or knowledge in Azure Integration Services, APIs, and event-driven architecture

• Exceptional ability in writing detailed user stories with clear acceptance criteria

• Strong analytical, communication, and collaboration skills across functions

• Preferred experience or knowledge with API-based integrations, middleware, and data mapping

• Understanding of data models, workflow automation, and system governance

• Preferred exposure to sales, service, or marketing domains and their business processes

• Proficient in English

• Demonstrates proactiveness, effective communication, accountability, and the capacity to identify questions, dependencies, and challenges swiftly

🏝️ Benefits

• Competitive salary

• Opportunities for professional development

• Flexible working hours

• Collaborative and inclusive work environment