Technical Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist internal teams, clients, and third-party entities in integrating with the SeatGeek platform.

• Ensure alignment of requirements with the suitable integration strategy.

• Facilitate technical onboarding while acting as a subject matter expert on SeatGeek’s integrations, APIs, and platform functionalities.

• Guide the discovery process for third-party integrations, API specifications, and technical change requests.

• Collect requirements, evaluate solution compatibility, detect gaps, and propose actionable recommendations.

• Oversee third-party integration solutions and associated technical processes.

• Collaborate with external partners and client-facing teams on configurations and intricate technical scenarios.

• Work alongside Solutions Architecture, Product, and Engineering teams on new requests and product modifications.

• Assist in the delivery, rollout, validation, testing, and documentation of new features.

• Manage technical access and provisioning workflows, including Developer Portal, Ringside, Native Access Control, SDK, and OAuth credentials.

• Provide ongoing support for technical onboarding and ownership for Ringside and similar access patterns.

• Evaluate scripts, workarounds, technical deficiencies, potential issues, and unique scenarios; offer recommendations and approvals when necessary.

• Develop and maintain documentation, blueprints, templates, onboarding notes, and process guides.

• Share product and integration expertise with Support, Implementations, and other client-facing teams.

• Standardize and enhance integration, onboarding, and repeatable support processes.

⛳️ Requirements

• A minimum of 3 years of experience in a technical solutions, implementation, architecture, or integration-focused role.

• At least 5 years of experience in client-facing positions.

• Familiarity with APIs, technical authentication and credentialing workflows, and third-party system integrations.

• Proficient in writing and maintaining technical documentation, process notes, or implementation guidance.

• Capability to evaluate requirements, identify risks and dependencies, and recommend suitable solutions.

• Experience in a remote, geographically dispersed, and cross-functional work environment.

• In-depth knowledge of ticketing technology and the larger platform or integration ecosystem that supports live event operations.

• Industry expertise in businesses focused on sports and entertainment.

• Exceptional communication and presentation abilities.

• Strong interpersonal skills with the ability to convey complex technical issues to non-technical audiences.

• Highly organized with a meticulous attention to detail.

• Proactive, self-driven, and conscientious attitude.

• Analytical and logical problem-solving skills.

• A curiosity for systems, technical decisions, recurring challenges, and integration patterns.

• Ability to work independently and make decisions without daily supervision.

• A collaborative and humble approach to teamwork.

🏝️ Benefits

• Discretionary annual bonus.

• Flexible work environment that allows you to work in the office as many days a week as you desire or entirely remotely.

• A work-from-home stipend to enhance your home office setup.

• Unlimited paid time off (PTO).

• Up to 16 weeks of fully paid family leave.

• 401(k) matching.

• Student loan matching program.

• Comprehensive health, vision, dental, and life insurance.

• Up to $25,000 towards family building, reproductive health services, and gender-affirming care.

• $500 annually for wellness-related expenses.

• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical.

• $360 per quarter to spend on tickets for live events.

• Annual subscription to Spotify, Apple Music, or Amazon Music.