Technical Application Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Engage with customers via phone, email, or chat to identify and resolve technical, application, system, and finance-related challenges.

• Diagnose, test, document, and escalate issues as needed.

• Address client-server software application problems related to Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/iOS devices.

• Examine ERP financial functionality, accounting processes, data flows, and integrations with finance software.

• Handle complex or non-standard issues that standard procedures have not managed to resolve.

• Clarify issues, propose solutions, and facilitate effective resolutions.

• Stay updated on software releases, product updates, ERP functionalities, finance applications, and integration modifications.

• Support system setup, configuration, programming, and integration tools that aid in customization and extension.

• Address technical issues raised by Customer Experience, Sales, and other internal teams.

• Contribute to the creation of knowledge base articles, FAQs, troubleshooting guides, and improvements in support processes.

• Aid in mentoring and knowledge transfer for fellow team members.

⛳️ Requirements

• Minimum of three years of relevant technical support, application support, or similar experience.

• Proven knowledge and track record of success in the field.

• Experience in supporting or troubleshooting at least one finance or accounting system is mandatory.

• Familiarity with Sage, Microsoft Dynamics NAV, Microsoft Dynamics GP, Epicor Kinetic, or a similar finance application is desirable.

• Preferred background in ERP systems or experience.

• Experience with SaaS, e-commerce, client-server applications, SQL, or systems integration is advantageous.

• Relevant industry experience or insights.

• Excellent verbal and written communication abilities.

• Strong problem-solving, analytical, troubleshooting, and issue-resolution skills.

• Understanding of software applications, ERP basics, accounting or financial business processes, and system integrations.

• Capacity to work efficiently in a high-volume support environment while handling multiple priorities.

• Customer-centric mindset with the ability to collaborate across technical, customer experience, sales, and other functional teams.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for mentorship, ongoing education, and focused career development.

• Complimentary LinkedIn Learning licenses.

• Mentoring Program.

• Location-specific educational support initiatives.

• An inclusive, global workplace culture.

• Policies that promote time off for rest, recharge, and reconnection.

• Assistance with international relocations and permanent residency processes.

• Training courses and ongoing support.