Technical and Applications Support – Cell Analysis

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Deliver post-sales technical and application support to customers using Agilent Seahorse solutions, cell culture, and flow cytometry.

• Offer remote technical assistance via phone, email, live webchat, and various remote support platforms.

• Investigate and resolve technical inquiries regarding instrument hardware, software, consumables, and applications.

• Record customer interactions in support tickets.

• Regularly follow up on and resolve support cases promptly.

• Adhere to the appropriate customer concern processes when necessary.

• Ensure compliance with company procedures, including those related to complaint handling.

• Collaborate closely with field and repair center teams.

• Relay customer feedback to marketing, product support, and sales teams.

• Create technical resources for customers.

• Occasionally attend internal Agilent training sessions and shadow customer service calls.

⛳️ Requirements

• Bachelor's or Master's Degree in Life Sciences or a related field (Biology, Biochemistry, Biotechnology).

• A minimum of 4 years of hands-on laboratory experience with Seahorse platforms is essential.

• Practical experience in flow cytometry and familiarity with metabolism data analysis is preferred.

• Experience with BioTek instruments and related applications is advantageous and will be beneficial.

• Fluency in French would be beneficial.

• Prior experience in a customer-facing role would be a significant advantage.

• Willingness to travel approximately 10% of the time.

🏝️ Benefits

• Eligibility for a bonus.

• Stock options.

• Comprehensive benefits package.

• Flexibility to work remotely.

• Occasional travel to internal Agilent training sessions and shadowing customer service calls.