Technical Alarm Specialist

This is a fully remote position, open to applicants in Alabama, +23 more states.

📋 Description

• Assist with the installation and maintenance of customer alarm systems.

• Provide remote technical support over the phone during scheduled appointments.

• Engage with customers to assess their security requirements and suggest appropriate products.

• Promote and enhance sales of security devices and services.

• Offer technical assistance to current customers through scheduled outbound calls.

• Troubleshoot and install ADT products and services effectively.

• Communicate technical issues and resolutions clearly.

• Display comprehensive knowledge of ADT products and services.

• Educate customers on the functionality of their systems.

• Identify additional security and home automation options for customers.

• Troubleshoot communication failures related to landline and cellular/radio systems.

• Address issues with peripheral security devices, including sensors, detectors, and life-safety equipment.

• Resolve problems on Honeywell, Ademco, DSC, IQ, and Command systems.

• Troubleshoot issues with doorbells, thermostats, garage door controls, Z-Wave devices, and Wi-Fi extenders.

• Resolve camera-related issues, such as offline cameras, recording failures, black screens, and unsaved clips.

• Educate customers and assist in setting up applications including ADT Pulse, Alarm.com, ADT+, and Google Home.

⛳️ Requirements

• A high school diploma or equivalent is required.

• Some college coursework or a degree is preferred.

• At least 1 year of experience in technical service is required.

• Strong technical aptitude is essential.

• Excellent problem-solving abilities are required.

• Capability to manage multiple tasks efficiently is necessary.

• A minimum of one year of experience as a home security systems technician is highly preferred.

• A private, quiet, and distraction-free workspace that meets company standards is required.

• Sufficient internet bandwidth to perform the job effectively is necessary.

• Must reside in one of the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, or Wyoming.

🏝️ Benefits

• Flexibility to work from home.

• Opportunities for career advancement through a tiered specialist program.

• Ongoing learning and development opportunities.

• Comprehensive healthcare benefits.

• 401(k) plan with company matching.

• Short-term and long-term disability coverage.

• Life insurance coverage.

• Wellbeing benefits included.

• Paid time off accruing up to 120 hours in the first year.

• 6 paid holidays each year.

• Top-notch onboarding training.

• A supportive and collaborative team environment.