Technical Alarm Specialist

This is a fully remote position, open to applicants in Alabama, +23 more states.

📋 Description

• Assist in the installation and maintenance of customer alarm systems.

• Offer remote troubleshooting and installation support via phone during scheduled appointments.

• Assess customers’ security requirements and suggest appropriate products, devices, and services.

• Drive sales of security devices and services through effective promotion.

• Provide technical support to current customers through scheduled outbound calls.

• Install and troubleshoot ADT products and services.

• Clearly communicate technical issues and their resolutions.

• Educate customers on how to utilize system functionalities.

• Identify additional security and home automation opportunities.

• Address issues related to landline and cell/radio communication failures.

• Troubleshoot peripheral security devices such as sensors, glass break detectors, motion detectors, and life safety equipment.

• Diagnose Honeywell, Ademco, DSC, IQ, and Command system trouble conditions.

• Address issues with doorbells, thermostats, garage door controls, Z-Wave devices, and Wi-Fi extenders.

• Resolve camera-related problems including offline cameras, recording failures, black screens, and unsaved clips.

• Educate customers and help set up applications like ADT Pulse, Alarm.com, ADT+, and Google Home.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• Minimum of 1 year of experience in technical service is required.

• Strong technical aptitude is essential.

• Excellent problem-solving abilities are a must.

• Capability to manage multiple tasks efficiently.

• A private, quiet workspace at home that meets company standards is required.

• Sufficient internet bandwidth to fulfill job responsibilities is necessary.

• Preference will be given to candidates with one year of experience as a home security systems technician.

• Some college credits or a degree is preferred.

🏝️ Benefits

• Work from the comfort of your home.

• Opportunities for career advancement through a tiered specialist program.

• Ongoing learning and development initiatives.

• Comprehensive healthcare benefits.

• 401(k) plan with company matching.

• Coverage for short-term and long-term disabilities.

• Life insurance options available.

• Wellbeing benefits to support your health.

• Paid time off, accruing up to 120 hours in the first year.

• 6 paid holidays annually.

• Exceptional onboarding training.

• A supportive and collaborative team environment.